Some Phone Numbers Don't Work

[jkeitz]

We have Sprint iPhones and lately, they have been unable to call certain numbers. This is both on wifi calling and cellular calling. It's only a few numbers, but when we dial them, it rings once, then nothing. The call is going through, since after several attempts, whoever we are calling tries calling us back. The incoming call is then perfect.

It's only certain numbers, but none of our four iPhones will make outgoing calls to them. Any ideas?

 

[Tartarus]

Hi, welcome to iMore.

Are you on a family plan with Sprint? I guess the best course of action is to contact Sprint help desk in this matter as to why this happens to you.

 

[jkeitz]

Hi, welcome to iMore.

Are you on a family plan with Sprint? I guess the best course of action is to contact Sprint help desk in this matter as to why this happens to you.

Yes I am, and that was going to be my next step, but I thought I'd try here first.

 

[Tartarus]

Looks to me like this is carrier related. I checked if there was an any setting to reset, but all I can think of is resetting Network settings, but than you'd have to enter all wifi passwords again every time you want to log in a wifi network.

 

[jkeitz]

Looks to me like this is carrier related. I checked if there was an any setting to reset, but all I can think of is resetting Network settings, but than you'd have to enter all wifi passwords again every time you want to log in a wifi network.
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That was also a thought, but it affects all four of our phones, and only to certain outgoing numbers.

 

[Tartarus]

Indeed. Let us know what Sprint says first. If they don't know, I hope someone will come along with a solution.
Good luck.