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  1. Thread AuthorThread Author   #1  
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    Default An app I paid for isn't working

    I downloaded an app on the App Store on my iPhone 6 and I paid 0.99 for it. When I click on the app I goes to a black screen with a white line across it. His has never happened to me before on any of my apps and even in my other phones I had. I cleared it from my recent apps, deleted it and re dowloaded it and it still won't work. Can I get a refund please??
  2. #2  

    Default Re: An app I paid for isn't working

    Welcome to iMore! You should get a receipt from iTunes on an email for all purchases. On the recept are directions for refunding. Here's how it's done.

    Sherry_B likes this.
  3. #3  
    AceBoonKoon's Avatar
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    Default Re: An app I paid for isn't working

    Alternatively if you would like to keep and use the app I would try turning off the phone and back on again. Sometimes you can get a bad download to fix itself after restarting your phone.
  4. #4  

    Default Re: An app I paid for isn't working

    It sounds like the app has not been updated to the latest OS and has issues. Try contacting the developer.
    Sherry_B likes this.

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