Cannot find back up on iCloud!
So before someone links me to another thread that doesn't answer my question, let me give you all a backstory:
Last week the LCD in my phone ****ed up, though at the time I didn't not know it was the LCD. I thought maybe doing a reset would solve it all and after doing it twice (because once it not enough), I eventually found the problem. Earlier this week I received my phone from the shop and had to restore it. After taking two hours getting into the Cloud, I was confused. There were back ups for my father's phone, and our family iPad but none of my own.
Just for the sake of clarity, I know I had backed up. Earlier this month my father accidentally resetted his phone and while I was helping him I saw back ups from my own individual phone.
I've called Apple about four times now and each did not help. I've had to set it up as a new phone and could retrieve an 1/8 of my stuff tied to my google account. Now, before I lost all hope, there was one thing that has been bothering me. It still has pages from my old back up opened on Safari. Could this be a glitch? Or a sign of hope? I just need closure if my personal stuff I gone forever or not.
Also, last tidbit: I have tried iTunes. It, for whatever reason, only has a backup for this phone which has NOT been backed.
I am currently in use of an iPhone 4, with IOS 7. I've tried to update the software but it says it's up to date.
Any ideas, guys?