Problem with new Apple TV. I loose the picture, but have sound when playing shows.
It's not a connection problem, because I can see the pause and timeline of the show, When this occurs I can switch from Netflix to Hulu, and the same problem occurs. The only way to fix it (sometimes, today it didn't work) is to cold boot, by unplugging it. I'm returning the Apple TV today, since I received it in the mail two weeks ago.
P.S. I'm a big fan of you guys.
- 11-17-2015, 12:02 PM #2
Re: Problem with new Apple TV. I loose the picture, but have sound when playing shows.
Welcome to iMore! We appreciate the compliment
As far as your AppleTV goes, I haven't experienced this issue. Have you tried a factory reset? I'm not at home to post instructions but I know it's in Settings somewhere. If that doesn't work it's most likely hardware related. In my experience a message displays when video is lost due to a connection problem.
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