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  1. Thread AuthorThread Author   #1  
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    Default What happened to my mail folders after downloading El Capitan?!

    All of my sub-folders are gone in Mail after downloading E Capitan. Any ideas?
  2. #2  

    Default Re: What happened to my mail folders after downloading El Capitan?!

    I don't know. All of my mail folders are present. Login to your email provider's website to see if the folders are present, and if so, try signing out or deleting the mail account from your Mac, and then reconfigure the account on it.
  3. #3  
    BryanBuff's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Don't fret! Same thing happened to me. Go to Mail > Preferences > Accounts, and then uncheck the "Enable this account" option and then re-check it. Your folder structure should be restored.
  4. #4  
    LAGill1993's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Thanks ByranBuff your instructions worked like a charm
  5. #5  
    CorinaM's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Thank you ByranBuff, your instructions were awesome! You are brilliant and thanks to you I avoided a heart atack tonight and I can actually get some sleep!! Thank you, thank you, thank you!!
  6. #6  
    Bigeric23's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    It's threads like this that make me really love iMore. We have a great community here, people.

    Kudos to you all. Kudos I say!
  7. #7  
    hwooz's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Thank you! That solution worked perfectly and I really truly appreciate it!
  8. #8  
    Jim Castiglione1's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Thank you so much. Worked perfectly and saved me a lot of time and stress.

    Awesome help! Thank you!!!
  9. #9  
    Bernard C Anderson's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    THANK-YOU for the tip:
    "Don't fret! Same thing happened to me. Go to Mail > Preferences > Accounts, and then uncheck the "Enable this account" option and then re-check it. Your folder structure should be restored."
    It worked for me!
    Sue Congemi likes this.
  10. #10  
    DeevdT's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Thank you this fixed it for me too. I had folders from hotmail and icloud. Such a shame that apple doesn't test updates properly these days though - just like Microsoft.
  11. #11  
    Veronica Vicente's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    THANK YOU!!! Total panic moment when I just opened mail and the folders had disappeared. Your trick worked like a charm.
    Sue Congemi likes this.
  12. #12  
    gandjfrance's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    unchecking the enable this account and then rechecking it didnt work for me.
    I still cant locate any of met folders, help would be appreciated.
    Glenn
  13. #13  
    Doug Reimer's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Didn't work for me.
  14. #14  
    RealMarkster's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Bryan's fix did not work for me either. My mail folders are still at iCloud.com, on my iPhone, and iPad, though... just not my MacBook Pro.

    Call Apple?
    Last edited by RealMarkster; 11-04-2015 at 06:24 PM. Reason: add more text
  15. #15  
    Crazyoldlady's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Bryan Buff! You are awesome! I have pained myself over this for weeks... and yet it was sooooooooooooo simple!!
    Big thanks
    Jas
    Sue Congemi likes this.
  16. #16  
    Sue Congemi's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    So simple so easy worked like a charm but sure had a hard time finding the solution... I was freaking out!!!
    Thanks for the help
  17. #17  
    Scooter1968's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Thank you! Unchecking and then checking "enable this account" worked great. It was immediate and worked - unlike the recommendation I found in Apple Help!
  18. #18  
    tariqz118's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Great mate, thanks. Works perfect after unchecking and checking the "Enable this account" option. BryanBuff you are a top man!
  19. #19  
    3519's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    thanks that worked! My life is in folders.
  20. #20  
    gandjfrance's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    This happened to me again since updating to MacOS Sierra. Can anyone assist me as Apple Support didnt help.
  21. #21  
    sarenberg's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    Just so you know...your post from last year is still helping people. My mailboxes disappeared, and I googled for an answer...and got yours. It worked like a charm. Thank you.
  22. #22  
    TheoSmart's Avatar
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    Default Re: What happened to my mail folders after downloading El Capitan?!

    This doesn't work for me. My IMAP accounts are there, the POP accounts are not.

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