1. Hailey g's Avatar
    I can't uptade or install anything on my phone and the Internet works fine I read a lot on the Internet and tried a lot of stuff but nothing works
    07-06-2015 11:22 PM
  2. dchandler's Avatar
    It sound like you will have to get to setting and enter your password in again. That happen to me a week ago.
    07-07-2015 06:19 AM
  3. Ledsteplin's Avatar
    I can't uptade or install anything on my phone and the Internet works fine I read a lot on the Internet and tried a lot of stuff but nothing works
    What are you trying to install or update? Do you get a pop up or something?
    07-07-2015 07:00 AM
  4. Just_Me_D's Avatar
    I can't uptade or install anything on my phone and the Internet works fine I read a lot on the Internet and tried a lot of stuff but nothing works
    1. Make sure you're logged into the iTunes & App Store via the settings.
    2. If you've installed app using a different Apple ID, you will need to use that particular Apple ID to update those apps.
    3. Is your credit/debit card information, if applicable, current and in good standing?
    4. If the App Store app isn't visible on your home screen, then you've been restricted from it, possibly by a parent.
    07-07-2015 08:04 AM

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