New Phone from Insurance-Wrong color, can I go to the apple store to replace this?

[iMore Question]

New Phone from Insurance-Wrong color

I just received a replacement phone from AT&T, however its a 128 GB White/Silver and

What I originally bought was Black/Space Grey.

Can I go to Apple store and replace?

ATT only promises to provide the same GB and Model. They are not color specific.

 

[kch50428]

Re: New Phone from Insurance-Wrong color

That's the way insurance works... You deal with the insurance provider on the exchange for color - not AT&T...

 

[qbnkelt]

Re: New Phone from Insurance-Wrong color

This is the reason I get both Apple Care +. I know Apple will get me the same exact replacement device if there is ever an issue.
I get AT&T insurance too but only for loss. Their customers service is nothing like Apple.

Call AT&T, OP. I hope they don't dig their heels.



Sent from my SEXY GORGEOUS AWESOME GOLD 128G iPhone 6 ️️️