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  1. Thread AuthorThread Author   #1  
    PrincessKristn's Avatar
    iMore Nanite

    3 Posts

    Default HELP!!! iPhone 6 plus restarts randomly!!

    As I said in my subject line, this is not the first iPhone this has happened to & I'm really losing the love I've had for this phone in general. Seriously, I'm about to call AppleCare & tell them this is driving me to an early grave. And , it would not be exaggerating!!! The first one freaked out (no time on lock screen, I'd be in the middle of doing something small like a text and it'd shut off, no real reason for it that I could tell) and then shut off/down for 2-5 min. and then show the lock screen and it look as though it was just coming on EXCEPT I wouldn't have to put in my PIN but it would be just "back" and on 'til it freaked out again. I have talked to AppleCare reps extensively and done all sorts of resets and backups, and attempts to put the phone back into the state I usually have my phone. NOTHING WORKS AND FRANKLY I FEEL LIKE SUING FOR UNDUE HARDSHIP BECAUSE OF IT!! No I'm not serious about the last comment but I'd like to think I can reach for my phone to call/text, or something else that's important to me and my phone would work. I get that maybe it would happen with one but TWO phones?!!!! Really?!!!!! I have run diagnostics and even looked at some document that had a lot of information about crashes as they occur and I'm coming up with absolutely NOTHING but a very bleak view of my continued love for my iPhone. (I'm sad just explaining all of the this. Oh! One last note -- when it goes away air comes back (don't know which) I get a white screen with a black apple. I have Sprint & have been trying to get help from them and I plan to call them AGAIN later but I want a credit for this AND a tank of gas if I have to drive to the Apple Store AGAIN (I say that because really I think they owe me something for this AND 5s that lost signal and I couldn't get a solution for it but ANOTHER phone from Apple.

    So, any sympathy, empathy, or a friendly comment would be nice OR if anyone has an actual solution, he/she would make me a new BFF who I would owe the rest of my life!! Any ideas? Is anyone else dealing with this?

    Thanks for your time & hope to hear from someone soon.

    🙏 Praying .... I'd take some prayers for peace over all this, also.

    ...sent from my iPhone 6 plus,
    Kristin/aka PrincessKristn on iMore.
  2. #2  
    Bigeric23's Avatar
    iMore Genius

    3,636 Posts
    Global Posts
    3,647 Global Posts

    Default Re: HELP!!! iPhone 6 plus restarts randomly!!

    Please, take a deep breath.

    Now, in my humble opinion, you need to continue to work with Apple on this issue. Yes, I know it is frustrating, but they are the best people to assist you.
  3. Thread AuthorThread Author   #3  
    PrincessKristn's Avatar
    iMore Nanite

    3 Posts

    Default Re: HELP!!! iPhone 6 plus restarts randomly!!

    Yes. I totally am going to do just that. I'm just tossing this issue out here in hopes that maybe I find a solution or at the very least find that I'm not the only one that has a possessed phone that freaks out when all I needed was to send a text or whatever.

    Thanks you.

    Have a good one!!

    ...sent with my iPhone 6 Plus,
    😑 Kristin aka PrincessKristn on iMore
  4. #4  

    Default Re: HELP!!! iPhone 6 plus restarts randomly!!

    Welcome to iMore

    I see you mentioned a 5s so I'm assuming you have been experiencing these issues for a while now. It could very well be a bad backup you keep stringing along

    Try doing a full restore of your device thru iTunes but do not load your back up and use it like that for a few days and see if the problem goes away

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