1. iMore Question's Avatar
    Here are the instructions i am following;
    Tap Settings.
    Tap General.
    Tap Profiles.
    Tap and Remove all Profiles. (six)

    "Profiles" does not exist as an option. Where do i have find it?
    03-02-2015 04:45 PM
  2. kch50428's Avatar
    profiles for what?
    03-02-2015 04:48 PM
  3. John Healy III's Avatar
    I tested this and found that if you have no profiles yet on a new phone, the option will not exist.

    I created a profile and loaded it into my phone and the profiles option appeared.

    Then even after I deleted the profile, the menu option for profiles remained.

    This makes sense as you only need this option if you have profiles loaded.

    You can only delete profiles, not change them or create new ones, but can load them if emailed to you, but that is just an accept of the file.
    08-16-2015 10:16 PM
  4. John Healy III's Avatar
    Profiles are configuration files that restrict user settings or pre-populate them so the user doesn't need to. You need apple's Configuration tool to create them (different functions, values or defaults and certificates).

    General users would not even know they exist, except for functions/options that can not be used or changed. They can also pre-connect to network systems less the user and password or wipe the phone after 10 consecutive login failures. There are many other possibilities for pre configured and/or controlled user hardware in companies to restrict usage, and prevent access to stolen phone data by wiping them once reported lost.
    08-16-2015 10:27 PM
  5. 427015's Avatar
    i want to install 2 bbm on my iphone 6+, but i cant fint the profile. what should i do?? please help me to find the profile in setting general so i can install 2 bbm on my iphone 6+, thx..
    10-17-2015 05:41 AM
  6. 427015's Avatar
    how to find profile? i want to install 2 bbm and i have to changes some following, but i cant find it
    10-17-2015 05:42 AM
  7. Rob Phillips's Avatar
    how to find profile? i want to install 2 bbm and i have to changes some following, but i cant find it
    See below. Keep in mind this only shows up if you actually have profiles installed on the device.



    Sent from my iPhone 6s Plus using Tapatalk
    10-17-2015 05:47 AM
  8. GilbertBJ's Avatar
    Sorry but the explanations are not right. On iPhone 6s latest iOS profiles cannot be found nor device management. Funny enough a search in settings shows that result but it does not exist. I need to DELETE an old profile for a special app, I cannot find it by any means. The app installed a new profile - even that one cannot be deleted. I just bought the iPhone after using iPhone 4 where all that was working fine. Now the app has a conflict, between the old and the new profile and every time I switch on the app it warns me (so sorry, theere IS a profile!). Maybe the only way it to enter the iPhone through a special program (I have!) but not sure where those profiles are hiding so I can delete them.
    01-11-2016 10:19 PM
  9. Rob Phillips's Avatar
    Sorry but the explanations are not right. On iPhone 6s latest iOS profiles cannot be found nor device management. Funny enough a search in settings shows that result but it does not exist. I need to DELETE an old profile for a special app, I cannot find it by any means. The app installed a new profile - even that one cannot be deleted. I just bought the iPhone after using iPhone 4 where all that was working fine. Now the app has a conflict, between the old and the new profile and every time I switch on the app it warns me (so sorry, theere IS a profile!). Maybe the only way it to enter the iPhone through a special program (I have!) but not sure where those profiles are hiding so I can delete them.
    Either you don't have the profile installed (in which case you won't see a Profiles option in settings) or something got messed up. I had a similar situation occur in the past. I found that restoring my iPhone was the only fix that worked.
    01-11-2016 10:24 PM
  10. GilbertBJ's Avatar
    Sorry but as I explained, that is NOT the case. The app detects the old profile, installs a second one and as it is the case with my friends still no list of profiles and no settings under General as they ought to be there. And even the new profile is under VPN settings and cannot be deleted. Profiles & Device management are gone. Full stop.
    01-11-2016 10:58 PM
  11. GilbertBJ's Avatar
    Here in Beijing we even ask ourselves if Apple is cooperating with the Chinese to stop us from using profiles. While the iOS is downloaded from abroad but.... Nevertheless the many posts all over the Internet show it is not a "China" problem. Who knows....
    01-11-2016 11:00 PM
  12. Rob Phillips's Avatar
    Sorry but as I explained, that is NOT the case. The app detects the old profile, installs a second one and as it is the case with my friends still no list of profiles and no settings under General as they ought to be there. And even the new profile is under VPN settings and cannot be deleted. Profiles & Device management are gone. Full stop.
    Here in Beijing we even ask ourselves if Apple is cooperating with the Chinese to stop us from using profiles. While the iOS is downloaded from abroad but.... Nevertheless the many posts all over the Internet show it is not a "China" problem. Who knows....
    My apologies; I misread. Hopefully something gets worked out in the near future. I wouldn't be surprised to see Apple, or any company for matter, bend in order to get the Chinese to import their products.
    Just_Me_D and GilbertBJ like this.
    01-12-2016 04:38 AM
  13. Just_Me_D's Avatar
    Sorry but as I explained, that is NOT the case. The app detects the old profile, installs a second one and as it is the case with my friends still no list of profiles and no settings under General as they ought to be there. And even the new profile is under VPN settings and cannot be deleted. Profiles & Device management are gone. Full stop.
    In this instance, you may need to restore your device and set it up as new to rid the device of the profile(s), although uninstalling the app that installed it is usually enough. If it were me, I'd restore as new and then see if the profiles have been removed.
    Last edited by Just_Me_D; 01-12-2016 at 06:48 AM.
    01-12-2016 05:35 AM
  14. robertk328's Avatar
    In this instance, you may need to restore your device and set it up as new to rid the device of the profile(s), although uninstalling the app that installed is usually enough. If it were me, I'd restore as new and then see if the profiles have been removed.
    Sounds like the best bet!
    Just_Me_D likes this.
    01-12-2016 06:48 AM
  15. GilbertBJ's Avatar
    If I restore the device, the only way I can do this is to clean up all content, settings, pictures, messages etc. That is not really an option. Uninstalling the app also does not work as the profile is independent of the app. The only solutions I can think of: Apple finds a solution (i.e. restoring how it worked in the past) or I break into the iPhone with iExplorer but how to find that file....
    01-12-2016 08:26 PM
  16. robertk328's Avatar
    I think you'll be waiting a long time if you're going to wait for Apple to fix this. Sounds like you're going to have to go with iExplorer.

    Good luck with whatever you decide.
    GilbertBJ likes this.
    01-13-2016 04:34 AM
  17. Ty TeamBreezy Reed's Avatar
    profiles are configuration files that restrict user settings or pre-populate them so the user doesn't need to. You need apple's configuration tool to create them (different functions, values or defaults and certificates).

    General users would not even know they exist, except for functions/options that can not be used or changed. They can also pre-connect to network systems less the user and password or wipe the phone after 10 consecutive login failures. There are many other possibilities for pre configured and/or controlled user hardware in companies to restrict usage, and prevent access to stolen phone data by wiping them once reported lost.

    can you email me a profile link??
    Last edited by firedept10; 07-04-2016 at 03:06 PM. Reason: Email Address Posted
    07-04-2016 02:51 PM
  18. firedept10's Avatar
    can you email me a profile link??
    Please read Community Rules & Guidelines in regards to posting personal info.
    07-04-2016 03:10 PM
  19. GilbertBJ's Avatar
    Of course one can completely restore the iPhone. But the problem is you lose all your data and settings and restoring the setting from iTunes (in your computer) most probably brings back the profiles. Right now in China Astrill does not work on the iPhone since a long time. I am using another VPN that downloaded new profiles and well at least that is working right now. So the old Astrill profile does not bother me as for now. All strange how Apple treats its iOS and its customers.
    07-04-2016 08:38 PM
  20. Just_Me_D's Avatar
    Of course one can completely restore the iPhone. But the problem is you lose all your data and settings and restoring the setting from iTunes (in your computer) most probably brings back the profiles. Right now in China Astrill does not work on the iPhone since a long time. I am using another VPN that downloaded new profiles and well at least that is working right now. So the old Astrill profile does not bother me as for now. All strange how Apple treats its iOS and its customers.
    Thanks for the update...
    07-04-2016 08:47 PM
  21. jdizzle1423's Avatar
    How did you make a profile?
    09-26-2016 10:04 PM
  22. GilbertBJ's Avatar
    The profile(s) are sent by Astrill (VPN)
    09-26-2016 10:19 PM
  23. Rob Phillips's Avatar
    How did you make a profile?
    You don't make profiles, you install profiles. They can have a variety of uses. For example, I have two profiles installed: an Apple BETA profile that gives me access to developer releases of IOS and another by my employer that allows me to install enterprise apps that, for security purposes, aren't available in the App Store.
    09-26-2016 10:28 PM
  24. Pepito Manaloto's Avatar
    My propile on my settings is blank
    11-05-2016 05:38 AM
  25. Just_Me_D's Avatar
    My propile on my settings is blank
    Then you don't have a profile installed.
    11-05-2016 07:34 AM
26 12

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