Why doesn't the Cloud icon button work when downloading purchased apps?

[iMore Question]

The cloud icon button doesn't work when downloading purchased apps

Hi

I am currently trying to download an app previously purchased from the App Store. When I tap the little cloud icon, with the arrow, it looks like it is trying for a second and then give up.

Does anyone know a fix for this? I would really appreciate any ideas you can give!

 

[Just_Me_D]

Re: The cloud icon button doesn't work when downloading purchased apps

Try any of the following:

1. Reboot your device.
2. Sign out of the iTunes & App Store and then sign back in.
3. Go to Settings - General - Reset and then select "Reset Network Settings".
4. Make sure you're connected to the Internet via Wi-Fi or cellular data.
5. If on Wi-Fi, verify that your network has Internet access.

 

[anThoNy poPpiN]

Re: The cloud icon button doesn't work when downloading purchased apps

I already tried still does not work

 

[Tartarus]

Re: The cloud icon button doesn't work when downloading purchased apps

I already tried still does not work

Log out of AppStore and log in again. This may solve your issue.

And welcome to iMore by the way.
Feel free to create your own threads if you have any other issues. We love to help.