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  1. Thread AuthorThread Author   #1  
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    Default Why can't I complete the Touch ID setup process?

    The problem here is when i want to put my amprent it gives me an error:"unable to complete Touch ID setup.Please go back and try again later".Do i need to change my amprent button or is there something else i can do?If i need to change it,how much does it cost?
  2. #2  

    Default Re: Why i can't complete touch id setup

    What is an "amprent"? Where is the "amprent" button located in order for you to change it? Having said that, sometimes a reboot of your iPhone or iPad and washing and drying your hands may help in getting Touch ID to successfully register your fingerprint(s).
  3. #3  
    kch50428's Avatar
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    Default Re: Why i can't complete touch id setup

  4. #4  
    Cristian Rusu's Avatar
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    Default Re: Why can't I complete the Touch ID setup process?

    I don't know how to reboot it.and there is my error:Click image for larger version. 

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ID:	76552 and this comes just after this :Click image for larger version. 

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ID:	76553 .
  5. #5  
    kch50428's Avatar
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    Default Re: Why can't I complete the Touch ID setup process?

    Hold the home and power buttons at the same time until the Apple logo appears on the screen, then let go... that's rebooting...
  6. #6  

    Default Re: Why can't I complete the Touch ID setup process?

    Quote Originally Posted by Cristian Rusu View Post
    I don't know how to reboot it.and there is my error:Click image for larger version. 

Name:	iMoreAppImg_20150130_200351.jpg 
Views:	669 
Size:	35.9 KB 
ID:	76552 and this comes just after this :Click image for larger version. 

Name:	iMoreAppImg_20150130_200357.jpg 
Views:	2046 
Size:	68.4 KB 
ID:	76553 .
    To reboot the device, press and hold BOTH the power button and home button until you see the Apple logo. When you see the Apple Logo, stop pressing the buttons and let the device boot to the lockscreen. Afterwards, try to setup your Touch ID again.
  7. #7  
    Cristian Rusu's Avatar
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    Default Re: Why can't I complete the Touch ID setup process?

    It didn't work.The same problem.Anything else?
  8. #8  

    Default Re: Why can't I complete the Touch ID setup process?

    Quote Originally Posted by Cristian Rusu View Post
    It didn't work.The same problem.Anything else?
    Make a Genius Bar appointment with the nearest Apple Store and have them diagnose the problem for you.
  9. #9  

    Default Re: Why can't I complete the Touch ID setup process?

    I agree with D. Make a Genius Bar appointment at your nearest Apple Store. Good luck.
  10. #10  
    Cristian Rusu's Avatar
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    Default Re: Why can't I complete the Touch ID setup process?

    I really can't guys.I am from Romania and there is no place where i can do that.Please help me!!
  11. #11  
    mjhajjchehade's Avatar
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    Default Re: Why can't I complete the Touch ID setup process?

    what did you do? i have the same problem as yours!!!
  12. #12  

    Default Re: Why can't I complete the Touch ID setup process?

    Quote Originally Posted by Cristian Rusu View Post
    I really can't guys.I am from Romania and there is no place where i can do that.Please help me!!
    We've done everything we can at this point. If the recommendations above didn't work, although they should, we can only assume you may have a hardware problem in which taking it to Apple or an authorized Apple repair shop is your best bet.
  13. #13  

    Default Re: Why can't I complete the Touch ID setup process?

    Quote Originally Posted by mjhajjchehade View Post
    what did you do? i have the same problem as yours!!!
    What problem would that be and what did you do to fix the problem?
  14. #14  
    li6834300's Avatar
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    Default Re: Why can't I complete the Touch ID setup process?

    Same problemo here!!
    I am from a city doesn't have any Genius!
    I got my 6Plus 3 months ago
    It was working just fine last night I slept, and when I wake up, everything forked up.
  15. #15  

    Default Re: Why can't I complete the Touch ID setup process?

    Quote Originally Posted by li6834300 View Post
    Same problemo here!!
    I am from a city doesn't have any Genius!
    I got my 6Plus 3 months ago
    It was working just fine last night I slept, and when I wake up, everything forked up.
    I recommend trying the previous recommendations. If those don't work contact Apple Support.

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