Why am I unable to ask for a refund in iTunes on albums?

I

iMore Question

Refund itunes album

Why can't you ask for a refund on an album instead of individual tracks ? I had trouble as it only refunded my first track and came up with an error on the subsequent tracks saying 'This purchase is not eligible for a refund' so I got only a portion back in refund of the accidently purchased album.
 

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