1. iMore Question's Avatar
    My apple ID account has been hacked and my password and security questions have been changed. I cannot send my self an e-mailed reset because my e-mailed(an iCloud email address) is password protected by the same password. I cannot pass the two step verification process because my credit card on file is a old-former company AmEx card. Apple can not help me....Help?
    12-29-2014 04:38 PM
  2. Just_Me_D's Avatar
    My apple ID account has been hacked and my password and security questions have been changed. I cannot send my self an e-mailed reset because my e-mailed(an iCloud email address) is password protected by the same password. I cannot pass the two step verification process because my credit card on file is a old-former company AmEx card. Apple can not help me....Help?
    There is absolutely nothing we can do for you. Sorry. Contact Apple in regard to this matter.
    12-29-2014 05:56 PM
  3. Premium1's Avatar
    My apple ID account has been hacked and my password and security questions have been changed. I cannot send my self an e-mailed reset because my e-mailed(an iCloud email address) is password protected by the same password. I cannot pass the two step verification process because my credit card on file is a old-former company AmEx card. Apple can not help me....Help?
    Apple is going to be the only ones who can help you with that. If you have all of your information you can get it fixed.
    12-29-2014 06:23 PM

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