Will erasing my phone from the Find my Phone app reset my account?

[roadyx]

Apple support locked phone by accident - icloud child account

Hi folks, I bought a used iphone 5 and set it up with a child account. I fat fingered the birthdate to this year and called support to have them change it to the correct year. They asked me a few questions and proceeded to delete the account.
I asked them if I could reset the phone now. They said sure.

When I got back to my phone it now keeps on looping to the same icloud account and it won't let me put in the old password because the account was deleted. I can't re-add the account in because that's one of the things they mentioned, you can't reuse the same account.

I called back, and so far, no one is able to help me and I have an appointment at the Genius bar.

Now I still see the phone in the "Find my Iphone" webpage and I'm wondering whether erasing the phone will reset everything including the orphaned account. I wonder if I can remove the account from there as well.

Thanks!

 

[Just_Me_D]

Re: Apple support locked phone by accident - icloud child account

Give it a try and see what happens. If it doesn't help then the problem will have to be remedied from Apple's end since it is an account issue.

 

[roadyx]

Re: Apple support locked phone by accident - icloud child account

Thanks! I just got a note from the Apple advisor not do anything further and wait for the appointment. First time we're using apple products (coming from android) and the experience is less than stellar.