Re: how to restore purchases in 1 password
From their support page....
Some users are reporting that the Pro features are not immediately available after upgrading from 1Password 4 for iOS to 1Password 5 for iOS.
We were able to reproduce this issue on our end, and it appears to be due to installing the update through iTunes, rather than directly on the device. We are looking into this further, but in the meantime, the solution is to reinstall 1Password from the App Store on the device.
If you already have data in 1Password, be sure to back it up first - you can restore it after reinstalling 1Password:
https://guides.agilebits.com/1password-ios/5/en/topic/itunes-backups
Then, simply remove 1Password, and install it again from the App Store.
Let us know if that works for you. If not, please let us know at what step the trouble began, and we'll continue from there.
From their support page....
Some users are reporting that the Pro features are not immediately available after upgrading from 1Password 4 for iOS to 1Password 5 for iOS.
We were able to reproduce this issue on our end, and it appears to be due to installing the update through iTunes, rather than directly on the device. We are looking into this further, but in the meantime, the solution is to reinstall 1Password from the App Store on the device.
If you already have data in 1Password, be sure to back it up first - you can restore it after reinstalling 1Password:
https://guides.agilebits.com/1password-ios/5/en/topic/itunes-backups
Then, simply remove 1Password, and install it again from the App Store.
Let us know if that works for you. If not, please let us know at what step the trouble began, and we'll continue from there.
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