1. iMore Question's Avatar
    I did the recent update and am running 10.9.5 on my Mac. My Messages are offline. I try to bring active and it asks for my apple id and password, then tells me I do not need to create a new apple id, to contact Apple care support... which I am not paying $19.99 for a one time service call. My apple care ran out 4 months ago.. Mac is 40 months old.

    This is the exact message:

    If this is a new Apple ID, you do not need to create another one. To use this Apple ID with iMessage, contact iMessage support with the code below.

    Customer Code: 9286-9393-3296
    09-30-2014 01:18 PM
  2. ame's Avatar
    You shouldn't need to pay for that service call, since it's about a product, not about the Mac itself. Is it trying to charge you?

    I did the recent update and am running 10.9.5 on my Mac. My Messages are offline. I try to bring active and it asks for my apple id and password, then tells me I do not need to create a new apple id, to contact Apple care support... which I am not paying $19.99 for a one time service call. My apple care ran out 4 months ago.. Mac is 40 months old.

    This is the exact message:

    If this is a new Apple ID, you do not need to create another one. To use this Apple ID with iMessage, contact iMessage support with the code below.

    Customer Code: 9286-9393-3296
    09-30-2014 05:26 PM

Similar Threads

  1. Why won't my phone power on?
    By iMore Question in forum Ask a Question
    Replies: 2
    Last Post: 10-01-2014, 11:35 AM
  2. Apple's iPhone 6-laden Q4 and 2014 year-end earnings due on October 20
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 09-30-2014, 12:51 PM
  3. Apple releases OS X Yosemite GM Candidate 1.0 to developers
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 09-30-2014, 12:30 PM
  4. Replies: 2
    Last Post: 09-30-2014, 12:25 PM
  5. Replies: 0
    Last Post: 09-30-2014, 12:12 PM
LINK TO POST COPIED TO CLIPBOARD