1. iMore Question's Avatar
    I'm trying to connect to the internet at home and I keep getting the message "unable to join the network". I am with virgin media. I used it with no problem at my daughter' s house yesterday, she is with Sky. My laptop is working fine, so I know my router is working.
    Does anyone know what I'm doing wrong?
    08-21-2014 02:08 PM
  2. kataran's Avatar
    Was there any changes to your network or your device it could be a simply a password issue you should go to settings wifi and Forget the Network and then try and add it again after a reboot of your device
    08-21-2014 03:26 PM
  3. Just_Me_D's Avatar
    It can be a number of things. Check the Wireless router's settings to make sure your device has access to the Internet. You can also try resetting the network settings on your device.
    08-21-2014 03:46 PM
  4. avmsam's Avatar
    Networking is tricky; so many variables.

    Start by 'forget network' on your phone and trying to connect again

    Try rebooting your phone

    Power cycle your modem/router.

    Check settings on modem/router.

    Try resetting the router to factory settings and see if it connects. If it does then it may have been a setting. Go ahead a re setup your network and careful with settings you enable.
    08-21-2014 11:05 PM

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