Why do I have to turn off my iPad in order to charge it?

I

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Hopin someone can help me out...ive not seen or heard of this happening nywhere online...my ipad 4 will only charge when i turn it off??...i have to plug it in first..then turn it off...only way itll charge..
 

Just_Me_D

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Jan 8, 2012
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I do not know why that is. If you have an Apple Store nearby, make a genius bar appointment to let them diagnose the problem for you and possibly fix it. It's possible, that a restore could remedy the problem, but I can't say for certain.
 

kch50428

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Oct 22, 2010
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Are you using the OEM charger and cable?

If not using the OEM charger, the one you're using does not provide sufficient current to charge the device while it's running... use the OEM charger, or a 3rd party charger that is specifically labeled as being made for Apple products...
 

John Yester

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Charge from the iPad charger directly into wall. Don;t use USB to PC or Mac. You will be there all day...
 

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