1. iMore Question's Avatar
    My Iphone 5c fell out of my sweater pocket with the defender otterbox on it. It fell on the ground not even 3ft and my WHOLE screen shattered. what will the otterbox company do for that? will they get me a new screen?
    08-18-2014 02:10 PM
  2. zerog46's Avatar
    Advise you to take it to an Apple store and have it repaired. They don't have any warranty on the cases for your phone. If the cases breaks they will replace the case. Not the phone.
    08-18-2014 02:29 PM
  3. pr1nce's Avatar
    I don't think Otterbox will do anything to replace your screen. I suggest making a Genius Bar appointment at your nearest Apple store to have your screen replaced. Good luck.
    08-18-2014 04:33 PM
  4. SwitchBeach's Avatar
    OtterBox Limited Warranty Details
    Otter Products, LLC and its affiliated companies worldwide (“OtterBox”) warrants our OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the “Warranty Period”). OtterBox does not warrant, and is not responsible for, any smart phone or other device made by anyone other than OtterBox.
    08-18-2014 04:42 PM
  5. Ledsteplin's Avatar
    There's no case made that prevents a screen from shattering if the device falls just right. It happens. It's rare with the better cases like Otterbox and Lifeproof, but it happens. Sorry for your bad luck.


    Sent from my ancient but trustworthy iPhone 5
    08-18-2014 05:20 PM
  6. qbnkelt's Avatar
    Wow I'd never heard of a screen shattering while in a Defender.

    I'm sorry, OP. But Otterbox won't cover.


    Sent from my beautiful Gold 64G iPhone 5s using the iMore Forums app
    08-19-2014 06:06 AM
  7. mrsroboto's Avatar
    Same thing happened to me with my Galaxy S4. Phone was in a defender, I was getting into my car, phone fell flat face down on pavement and screen shattered. Crazy! Glad my contract was about up. This time I'm getting a ZAGG glass shield and commuter case combo for my new s6. Hopefully the extra layer of glass will help stabilize the glass in some way. Also, the new gorilla glass 4 is supposed to be more durable. Fingers are crossed!
    05-26-2015 02:41 PM
  8. Bigeric23's Avatar
    Same thing happened to me with my Galaxy S4. Phone was in a defender, I was getting into my car, phone fell flat face down on pavement and screen shattered. Crazy! Glad my contract was about up. This time I'm getting a ZAGG glass shield and commuter case combo for my new s6. Hopefully the extra layer of glass will help stabilize the glass in some way. Also, the new gorilla glass 4 is supposed to be more durable. Fingers are crossed!
    That sounds like a good plan. I've heard good things about the ZAGG glass shield.
    05-26-2015 09:16 PM
  9. tomsimth's Avatar
    Otterbox will do nothing about your iPhone 5c. I suggest making a Genius Bar appointment at your nearest Apple store to have your screen replaced. Or you can get an iPhone 5c screen replacement from hcqs.cc and do the fix yourself. Good luck!
    08-04-2015 11:15 PM

Similar Threads

  1. iPhone 6 video camera recording: 4K or 1080p?
    By KingBuick in forum iPhone 6
    Replies: 15
    Last Post: 08-30-2014, 03:19 PM
  2. SOLD: WTS - iPhone 5/5s cases
    By CDG in forum Marketplace Archive
    Replies: 5
    Last Post: 08-22-2014, 04:21 PM
  3. How can I email Pictures from my iPhone 5?
    By iMore Question in forum Ask a Question
    Replies: 2
    Last Post: 08-19-2014, 06:49 AM
  4. iphone deleting mail on its own
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 08-18-2014, 01:41 PM
  5. Replies: 0
    Last Post: 08-18-2014, 01:40 PM
LINK TO POST COPIED TO CLIPBOARD