Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
+ Reply Subscribe
Results 1 to 6 of 6
  1. Thread AuthorThread Author   #1  
    iMore Question
    iMore Question's Avatar
    Guest

    Default My iphone is frozen and won't allow me to do anything. Can you help?

    My lock button isn't working, the home button is also not working. I cant get to the home screen to do anything. I tried to hold down the lock button so the phone will turn off so I can restart it but no matter how long I hold it for it just wont turn off. Please help.
  2. #2  

    Default re: My iphone is frozen and won't allow me to do anything. Can you help?

    HI, hold your power button and home button at same time till you see Apple logo.
    Taz323
    Moderator


    Community Rules & Guidelines
    App and Developer Rules & Guidelines
    Marketplace Rules & Guidelines
  3. #3  
    rdiddy_25's Avatar
    iMore Genius

    Posts
    3,426 Posts
    Global Posts
    4,236 Global Posts
    iOS Version
    7.0.4/6.1

    Default re: My iphone is frozen and won't allow me to do anything. Can you help?

    Since both buttons don't work, let the battery drain and it will reset once it turns off. May want to make a Genius Bar appointment for a repair if u are still under warranty.
  4. #4  
    pr1nce's Avatar


    Posts
    11,428 Posts
    Global Posts
    15,045 Global Posts
    iOS Version
    8.0

    Default re: My iphone is frozen and won't allow me to do anything. Can you help?

    Try plugging your device in and hold the power button and home button together until you see the Apple logo. I suggest making a Genius Bar appointment.
  5. #5  
    xStagGx's Avatar
    iMore Newbie

    Posts
    18 Posts

    Default re: My iphone is frozen and won't allow me to do anything. Can you help?

    You can check if this is software issue or buttons are really dead by removing and re-installing the iPhone's battery, and then trying to power on the phone.


    Sent from iPhone 5 using Tapatalk.
  6. #6  
    rdiddy_25's Avatar
    iMore Genius

    Posts
    3,426 Posts
    Global Posts
    4,236 Global Posts
    iOS Version
    7.0.4/6.1

    Default My iphone is frozen and won't allow me to do anything. Can you help?

    Quote Originally Posted by xStagGx View Post
    You can check if this is software issue or buttons are really dead by removing and re-installing the iPhone's battery, and then trying to power on the phone.


    Sent from iPhone 5 using Tapatalk.

    Sounds so simple, why didn't I think of that

Similar Threads

  1. Most common iPhone issues?
    By blackguard in forum iPhone 5s
    Replies: 15
    Last Post: 08-01-2014, 09:30 PM
  2. Replies: 0
    Last Post: 07-25-2014, 08:40 AM
  3. Deal of the Day: Seidio DILEX Case (with kickstand) for iPhone 5/5S
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 07-25-2014, 08:40 AM
  4. New, updated, and discounted apps: Thomas Was Alone, Matter, and more!
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 07-25-2014, 08:20 AM
  5. Replies: 2
    Last Post: 07-25-2014, 07:49 AM

Posting Permissions