My iphone is frozen and won't allow me to do anything. Can you help?

[iMore Question]

My lock button isn't working, the home button is also not working. I cant get to the home screen to do anything. I tried to hold down the lock button so the phone will turn off so I can restart it but no matter how long I hold it for it just wont turn off. Please help.

 

[taz323]

HI, hold your power button and home button at same time till you see Apple logo.

 

[rdiddy_25]

Since both buttons don't work, let the battery drain and it will reset once it turns off. May want to make a Genius Bar appointment for a repair if u are still under warranty.

 

[pr1nce]

Try plugging your device in and hold the power button and home button together until you see the Apple logo. I suggest making a Genius Bar appointment.

 

[xStagGx]

You can check if this is software issue or buttons are really dead by removing and re-installing the iPhone's battery, and then trying to power on the phone.


Sent from iPhone 5 using Tapatalk.

 

[rdiddy_25]

You can check if this is software issue or buttons are really dead by removing and re-installing the iPhone's battery, and then trying to power on the phone.


Sent from iPhone 5 using Tapatalk.

Sounds so simple, why didn't I think of that

 

[shelaaussie]

First time on this site and this one sentence worked quickly and effectively immediately! I have had the phone for a week and remembering all that I was shown in a few hours still has not sunken in so thanks for the CORRECT info. and I will remember from now on to "hold down both buttons at the same time"! You saved my day!

 

[kataran]

First time on this site and this one sentence worked quickly and effectively immediately! I have had the phone for a week and remembering all that I was shown in a few hours still has not sunken in so thanks for the CORRECT info. and I will remember from now on to "hold down both buttons at the same time"! You saved my day!

Welcome to iMore shela

Our members are always glad to help and the procedure you performed is called a Hard Reset

Glad your back up and running

Enjoy and Post Often

 

[Hillary Taylor]

I don't know how it happened...bt I can't get into my phone now. it is frozen and won't let me do anything. how do I fix this? I will take it into bell asap but until then if I can resolve it that would be great!

appreciate any help!

Thanks !

 

[beastlygods]

my phone has frozen on the lock screen and my turn off button doesnt work plz help!!!!!!!!!!!

 

[raianna Morgan]

did u get help?

 

[TwitchyPuppy]

Never put your device in the freezer

 

[CosmicDucks]

This happened to me just a few days ago whilst I was updating apps, If you hold down the home and lock button together for a moment then just let your phone sit there for a few minutes, it should go to a black loading screen then will just go to your lock screen ready for password/touch ID

 

[mogdog1010]

HI, hold your power button and home button at same time till you see Apple logo.

This was the most helpful thing ever I would have never figured out how to get it fixed otherwise because I was to scared to tell my parents (I was mainly to scared because my parents do NOT know I own a phone)

 

[Jenna Hunter1]

this happened to me as well. i let my phone die completely and when re-charged, it started and worked properly

 

[Ipheuria]

I’ll reiterate the info here because some don’t seem to read through the entire thread. If your phone is frozen hold the power and lock button until the screen goes black and an  appears. iPhone 7 and up hold the power and volume down buttons because the home button no longer works for this procedure. Once your phone reboots think about enabling assistive touch in the accessibility settings. You can use the virtual home button to restart or shutdown the device.

 

[ilovetrk]

Thank you!!! I have a 7+ and have taken so many screen shots trying to do a hard reset. Lol This solution worked for me. :biggrin:

 

[Kenzi Bracklin]

Will it reset your iPhone ?

 

[Sherry_B]

Will it reset your iPhone ?

Yes, a hard reset (as described above) resets your phone.

Hard reset: does not delete anything on the phone.
Factory reset: deletes everything on the phone and reinstalls the OS.

Please quote the person you are replying to. It helps us to better help you and in most instances clarifies what it is you are asking or saying.