| || |
re: Why when I attempt to download an app, the previous owner's info is needed?
Originally Posted by au-artist
i was able to create a new apple id and use the ipad normally,
If you 'reset' the device, her information should have been removed. You did say that you were able to create a new Apple ID and use the iPad normally. Try this, go to Setting - iTunes & App Store, and if you see the previous user's Apple ID next to "Apple ID", tap on it and then select "Sign Out". Afterwards, sign in with the new Apple ID you mentioned above.
but when i went to download a paid app i used my apple id but was unable to purchase because the previous owners email address was still on there and she cant remember her security questions, and i don't remember answering my security questions
It did, and you're welcome.
.......i hope this makes sense to someone ....and thank you in advance