Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
+ Reply
Page 1 of 2 12 LastLast
Results 1 to 25 of 26
Like Tree8Likes
  1. Thread AuthorThread Author   #1  
    iMore Question
    iMore Question's Avatar
    Guest

    Default How can I clear a bought iPhone 4S that's locked with an iCloud account?

    I purchased an iPhone 4s off of ebay and it is locked with another person's icloud account. I have asked the seller for help and he told me to use icloud find my phone. I contacted Apple and they said that user has to do it through their account. I cannot get the seller to respond and I have opened a case with ebay. Any ideas on how I can get this phone cleared from that account?
  2. #2  
    098v's Avatar
    iMore Intermediate

    Posts
    197 Posts
    Global Posts
    198 Global Posts

    Default Re: iphone 4s locked with icloud account

    It's pretty much just an expensive paper weight now unless the seller does contact you back, on the bright side you are gonna get your money back so you've got that going for ya.


    Tappin' and talkin' from my iPhone 4
  3. #3  
    pdigman's Avatar
    iMore Nanite

    Posts
    3 Posts

    Default Re: iphone 4s locked with icloud account

    Arggg! That's what I was afraid of!

    Thanks!
  4. #4  

    Default Re: iphone 4s locked with icloud account

    Welcome to iMore pdigman

    The seller can do it remotely from his side but I'm afraid that we see this a lot on here but the good news is you bought it thru eBay so your covered
    taz323, nikkisharif and pdigman like this.
  5. #5  
    AlexJ92's Avatar
    iMore Intermediate

    Posts
    320 Posts
    Global Posts
    339 Global Posts

    Default Re: iphone 4s locked with icloud account

    There is nothing you can do, you will have to contact the person you brought it off on eBay


    Sent from my iPhone 5S
  6. #6  
    Ariel Babalao's Avatar
    iMore Expert

    Posts
    806 Posts

    Default Re: iphone 4s locked with icloud account

    That find my phone feature is really amazing actually, there is noway to user lower firmware on the device to by pass icloud authentication, and there is no way to hack the icloud authentication provide find my iPhone was enable prior the lost of the device. I really love that feature in ios 7+
    However when some people forget to turn off that feature before selling and giving the phone, there should be a way to deal with that icloud account, what if the seller is missing or dead? From what I've hear, Apple won't help either if icloud was enable on the device. So to date the only way to desactivate find my phone then icloud is to find the original person who ever setup icloud and find my phone on the device.
    At the end I understand apple, we can't want something and want it's opposite at the same time, but there have to be a way anyway.


    Sent from my iPad using Tapatalk HD
    AlexJ92 likes this.
  7. #7  
    AlexJ92's Avatar
    iMore Intermediate

    Posts
    320 Posts
    Global Posts
    339 Global Posts

    Default Re: iphone 4s locked with icloud account

    Quote Originally Posted by Ariel Babalao View Post
    That find my phone feature is really amazing actually, there is noway to user lower firmware on the device to by pass icloud authentication, and there is no way to hack the icloud authentication provide find my iPhone was enable prior the lost of the device. I really love that feature in ios 7+
    However when some people forget to turn off that feature before selling and giving the phone, there should be a way to deal with that icloud account, what if the seller is missing or dead? From what I've hear, Apple won't help either if icloud was enable on the device. So to date the only way to desactivate find my phone then icloud is to find the original person who ever setup icloud and find my phone on the device.
    At the end I understand apple, we can't want something and want it's opposite at the same time, but there have to be a way anyway.


    Sent from my iPad using Tapatalk HD
    It is reassuring though if our iphone got stolen, that the person that stole it would not be able to access or use the device


    Sent from my iPhone 5S
  8. #8  
    HankAZ's Avatar
    Banned

    Posts
    6,100 Posts
    Global Posts
    6,195 Global Posts

    Default Re: iphone 4s locked with icloud account

    Quote Originally Posted by Ariel Babalao View Post
    That find my phone feature is really amazing actually, there is noway to user lower firmware on the device to by pass icloud authentication, and there is no way to hack the icloud authentication provide find my iPhone was enable prior the lost of the device. I really love that feature in ios 7+
    However when some people forget to turn off that feature before selling and giving the phone, there should be a way to deal with that icloud account, what if the seller is missing or dead? From what I've hear, Apple won't help either if icloud was enable on the device. So to date the only way to desactivate find my phone then icloud is to find the original person who ever setup icloud and find my phone on the device.
    At the end I understand apple, we can't want something and want it's opposite at the same time, but there have to be a way anyway.

    Sent from my iPad using Tapatalk HD
    The majority of these situations, by a large margin, are not forgotten passwords or instances of the previous owner forgetting to turn the feature off - they are people who purchase (knowingly or unknowingly) stolen iOS devices. This feature was added by Apple to block the activation of devices in this situation, and it is working well at preventing that. Unfortunately, the thieves are still selling the phones and now reselling them to unsuspecting people.

    Ive only heard about/read about ONE situation where the issue was a phone locked by someone who had passed away. That whole argument is a red herring.

    In this case, its best to have bought the device through a service like eBay, who, finally, now has the customers backs. At least they can get a refund. However purchased via CraigsList or for cash, etc, the buyer is out of luck.

    Whenever possible, my suggestion would be to purchase used equipment IN PERSON and do it AT THE CARRIERS STORE. That alone will scare off some sellers, and it will afford the buyer the guarantee that the device can be used after purchase.
    bobbob1016 likes this.
  9. #9  
    zerog46's Avatar
    iMore Genius

    Posts
    4,492 Posts
    Global Posts
    5,486 Global Posts

    Default Re: iphone 4s locked with icloud account

    The sad part is that eBay is getting just like Craig's list. It's just not worth buying anything from there anymore.
    taz323 likes this.
  10. #10  
    Drewbs's Avatar
    iMore Beginner

    Posts
    41 Posts
    Global Posts
    61 Global Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Hold down home button and connect to iTunes while continuing to hold the home button and you go to iTunes and it will say it has found a device in recovery mode and you should be able to reset it.

    Reply once you try this
  11. #11  
    Ariel Babalao's Avatar
    iMore Expert

    Posts
    806 Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by Drewbs View Post
    Hold down home button and connect to iTunes while continuing to hold the home button and you go to iTunes and it will say it has found a device in recovery mode and you should be able to reset it.

    Reply once you try this
    After the restore is done, he will be prompt to enter the previously set up on the device iCloud user name and password in order to use the device in the manner of "please enter your icloud user name and the password to continue: a.....f@....net
    You can't even see the full email address to be able to send a request to him.


    Sent from my iPad using Tapatalk HD
  12. #12  

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by Ariel Babalao View Post
    After the restore is done, he will be prompt to enter the previously set up on the device iCloud user name and password in order to use the device in the manner of "please enter your icloud user name and the password to continue: a.....f@....net
    You can't even see the full email address to be able to send a request to him.


    Sent from my iPad using Tapatalk HD
    If the seller was the original owner he can contact him thru eBay messaging and have him turn off find my phone
  13. #13  
    Drewbs's Avatar
    iMore Beginner

    Posts
    41 Posts
    Global Posts
    61 Global Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by Ariel Babalao View Post
    After the restore is done, he will be prompt to enter the previously set up on the device iCloud user name and password in order to use the device in the manner of "please enter your icloud user name and the password to continue: a.....f@....net
    You can't even see the full email address to be able to send a request to him.


    Sent from my iPad using Tapatalk HD
    I tried this when my iPad froze up and it was locked w/ a passcode and I didn't have to do that
  14. #14  
    HankAZ's Avatar
    Banned

    Posts
    6,100 Posts
    Global Posts
    6,195 Global Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by Drewbs View Post
    Hold down home button and connect to iTunes while continuing to hold the home button and you go to iTunes and it will say it has found a device in recovery mode and you should be able to reset it.

    Reply once you try this
    Quote Originally Posted by Drewbs View Post
    I tried this when my iPad froze up and it was locked w/ a passcode and I didn't have to do that
    The guy that posted that has NO idea how the activation lock works. Trust me. If you cannot contact the original owner who enabled the iCloud activation lock, you are S. O. L. You now have an Apple branded paperweight.
  15. #15  
    rdiddy_25's Avatar
    iMore Genius

    Posts
    3,420 Posts
    Global Posts
    4,305 Global Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by HankAZ View Post
    The guy that posted that has NO idea how the activation lock works. Trust me. If you cannot contact the original owner who enabled the iCloud activation lock, you are S. O. L. You now have an Apple branded paperweight.
    True
  16. #16  
    Ariel Babalao's Avatar
    iMore Expert

    Posts
    806 Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by Drewbs View Post
    I tried this when my iPad froze up and it was locked w/ a passcode and I didn't have to do that
    It's not the lock screen pass code. It's the icloud account setup in the device with find my iPhone enable prior the factory restoring. Additionally, if you restore the ios into your phone using your usual computer, it won't ask you for authentication of icloud because iTunes will authenticate the phone belonging to you and was used to sync with that iTunes. In case you do all the factory restoring using a different computer, it will ask you for your icloud user name and password.


    Sent from my iPad using Tapatalk HD
  17. #17  
    bobbob1016's Avatar
    iMore Intermediate

    Posts
    153 Posts
    Global Posts
    367 Global Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by Drewbs View Post
    I tried this when my iPad froze up and it was locked w/ a passcode and I didn't have to do that
    Then you didn't have Find My iPad turned on.
  18. #18  
    irene ensbey's Avatar
    iMore Nanite

    Posts
    1 Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    I have iphone4 with icloud lock no password how to get into phone
  19. #19  

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Did you have a question?
  20. #20  
    love2bnmaui's Avatar
    iMore Nanite

    Posts
    1 Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    I also have the same problem. I bought the phone from Ebay only because Verizon told me the ISN is clear, and I foolishly assumed that they (Verizon) would clear the account from me or that it would be easy to do. I still have to take the phone to a Verizon store to see if they will help, and I plan to take all the paperwork and messages bath and forth between myself and the seller to prove that I did buy the phone.
  21. #21  

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by love2bnmaui View Post
    I also have the same problem. I bought the phone from Ebay only because Verizon told me the ISN is clear, and I foolishly assumed that they (Verizon) would clear the account from me or that it would be easy to do. I still have to take the phone to a Verizon store to see if they will help, and I plan to take all the paperwork and messages bath and forth between myself and the seller to prove that I did buy the phone.
    Unfortunately that won't do any good. If the phone is locked you need the Apple ID and password that was associated with it, and that is quite literally the only way. Verizon can't help you. Apple can't help you.
    Your next step should be to contact whomever sold you that phone. If they won't work with you, you need to file a claim with eBay. Best of luck.
    Just_Me_D and TwitchyPuppy like this.
  22. #22  
    Garz's Avatar
    Retired Moderator

    Posts
    5,703 Posts
    Global Posts
    14,631 Global Posts

    Default How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by love2bnmaui View Post
    I also have the same problem. I bought the phone from Ebay only because Verizon told me the ISN is clear, and I foolishly assumed that they (Verizon) would clear the account from me or that it would be easy to do. I still have to take the phone to a Verizon store to see if they will help, and I plan to take all the paperwork and messages bath and forth between myself and the seller to prove that I did buy the phone.
    Verizon can only confirm the phone isn't stolen but cant confirm an activation lock. Also, they don't have the capabilities to remove and iCloud lock. Only Apple can. Unless you are original owner of the phone, you now have a paperweight. Nothing you can do.
    Rob Phillips likes this.
  23. #23  
    Honey Beagle's Avatar
    iMore Elite

    Posts
    2,567 Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by iMore Question View Post
    I purchased an iPhone 4s off of ebay and it is locked with another person's icloud account. I have asked the seller for help and he told me to use icloud find my phone. I contacted Apple and they said that user has to do it through their account. I cannot get the seller to respond and I have opened a case with ebay. Any ideas on how I can get this phone cleared from that account?
    I did the same thing many years ago from eBay. I gave up on the phone.
  24. #24  

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    Quote Originally Posted by love2bnmaui View Post
    I also have the same problem. I bought the phone from Ebay only because Verizon told me the ISN is clear, and I foolishly assumed that they (Verizon) would clear the account from me or that it would be easy to do. I still have to take the phone to a Verizon store to see if they will help, and I plan to take all the paperwork and messages bath and forth between myself and the seller to prove that I did buy the phone.
    If it's iCloud locked, there's absolutely nothing Verizon can do. You might give Apple Support a call. But even that is doubtful. If you can't get your money back, you have a paperweight. Contact eBay. They might help.
  25. #25  
    Zamirtsanders's Avatar
    iMore Nanite

    Posts
    1 Posts

    Default Re: How can I clear a bought iPhone 4S that's locked with an iCloud account?

    I need help
+ Reply
Page 1 of 2 12 LastLast

Similar Threads

  1. Replies: 11
    Last Post: 06-26-2014, 08:45 PM
  2. Sweeptstake on iPhone 6 release date
    By Highrisedrifter in forum iPhone 6
    Replies: 19
    Last Post: 06-09-2014, 01:39 AM
  3. How can I prevent BiteSMS from causing iMessage to crash?
    By iMore Question in forum Ask a Question
    Replies: 3
    Last Post: 06-08-2014, 01:18 PM
  4. Replies: 3
    Last Post: 06-07-2014, 11:05 AM
  5. Deal of the Day: Seidio Spring-Clip Holster for iPhone 4/4S
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 06-07-2014, 09:50 AM

Posting Permissions