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  1. Thread AuthorThread Author   #1  
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    Default Iphone 5 - hard reset not working

    My phone all of a sudden went to the all black screen with the apple logo tonight and stayed like that for about 20 minutes. At that point it shut off and I couldnt do anything to get the screen to come back up until I did the hard reset, which just made the black screen pop up with the apple logo and fade a couple times. What can I do??
  2. #2  

    Default Re: Iphone 5 - hard reset not working

    Do you have a recent iCloud or iTunes back up? I would connect to iTunes and see if you could wipe it and restore- Sounds software related
  3. #3  
    Jaguarr40's Avatar
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    Default Re: Iphone 5 - hard reset not working

    I would definitely try and reset as new first and then if that does not work I would make an appt with the Genius Bar at your Apple store and let them have a look at it.

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