1. iMore Question's Avatar
    i have iphone5 (locked to AT&T) and i tried to buy online unlocking - paid for it. downloaded evasion 7 and connected my phone and now it wont turn on all the way or turn off all the way. I did hold both power and main screen button simultaneously and now phone is off... what shall i do next to make it work
    02-19-2014 07:53 AM
  2. SeanHRCC's Avatar
    You seem to be addressing two different things here...

    - You bought an online unlock. Are we to understand that this worked properly?
    - You jailbroke your device and said it won't turn off or on fully...you should probably try to jailbreak the device again. If it is still having this issue, you will want to do a full restore and backup the device from iCloud (hopefully you have that already done).
    02-19-2014 08:03 AM
  3. Ami Thakkar's Avatar
    yes i bought online software to unlock it. I am not able to jailbreak again. everytime i try to turn on it brings the apple logo and does nothing. when i try and connect to laptop it does not detect. please help
    02-19-2014 08:09 AM
  4. SeanHRCC's Avatar
    You will need to restore the device...just FYI, when you restore the device, you run the chance of losing your unlocked status. It doesn't happen every time, especially if the device has been unlocked for a period of time...but if the device was never fully activated as unlocked, you may lose it.
    02-19-2014 08:17 AM
  5. Ami Thakkar's Avatar
    this is going to be most silly question you have heard..but how do i restore the device? i am sorry i have never done it and dont know how to..i m not sure bt is it through itunes?
    02-19-2014 08:22 AM
  6. SeanHRCC's Avatar
    Yes, you will want to do it through iTunes. You will see a tab that says "Restore iPhone" under the iOS version information.

    Do you have a current back up of the device to use? Is it located physically on your computer or did you use iCloud?
    02-19-2014 08:26 AM
  7. Ami Thakkar's Avatar
    i do not have backup but there is nothing to back up on phone.
    02-19-2014 08:30 AM
  8. Ami Thakkar's Avatar
    i am restoring it now. do i need to keep the home button pressed??? my thumb hurts n it says it will take 43 mins
    02-19-2014 08:31 AM
  9. SeanHRCC's Avatar
    No...when the phone is restoring, you will be prompted for any further input from yourself.

    Are you restoring this device within iTunes?
    02-19-2014 08:33 AM
  10. Ami Thakkar's Avatar
    ok..thank god... i just removed my thumb...
    yes restoring with itunes..
    only with ur help i got here..thank you so much..but pls do not go till its done if you can stay
    02-19-2014 08:36 AM
  11. SeanHRCC's Avatar
    lol...no promises on being here immediately for questions, but I check the forum periodically throughout the day.
    02-19-2014 08:41 AM
  12. Ami Thakkar's Avatar
    well 32 mins to go... :-)
    so once this is done wat next??
    02-19-2014 08:48 AM
  13. SeanHRCC's Avatar
    Once the device is restored, and your unlock service is hopefully still in place...you can try jailbreaking the device again if you so choose.

    Just a word of caution...the most recent jailbreak is still, in my opinion, a bit unpolished and buggy...unless there is a necessity for you to jailbreak the device, I would advise using it in a native state until further updates come along. Again, just my thought on it.
    02-19-2014 08:50 AM
  14. Ami Thakkar's Avatar
    ok once its done... will see wat comes
    i have no idea if the process of jail breaking completed last night
    24 to go
    02-19-2014 08:55 AM
  15. Ami Thakkar's Avatar
    it says processing ifle
    02-19-2014 09:17 AM
  16. Ami Thakkar's Avatar
    i cant believe this..it came back to apple logo and did nothing...
    02-19-2014 09:23 AM
  17. Ami Thakkar's Avatar
    ok so now... i have phone on... it says sim not valid..so i believe its not unlocked...
    can u pls suggest what to do next...please
    02-19-2014 09:41 AM
  18. SeanHRCC's Avatar
    ok so now... i have phone on... it says sim not valid..so i believe its not unlocked...
    can u pls suggest what to do next...please
    To be honest, if it restored but simply says SIM not valid, you probably lost your unlock and will need to do it again. You can try contacting the unlock service you used to see if they will assist you with that...there's nothing we can do to help you with that at all.
    02-19-2014 09:47 AM
  19. Ami Thakkar's Avatar
    i did again..and it says its done successfully and one sim is working but other is not..any suggestions? pls
    02-19-2014 11:03 AM
  20. SeanHRCC's Avatar
    Is the SIM that is working a SIM card for the carrier the device was originally on?
    02-19-2014 11:05 AM
  21. Ami Thakkar's Avatar
    now i have a big doubt... how can i find out which network is the phone locked to?
    02-19-2014 12:15 PM
  22. Ami Thakkar's Avatar
    ok here is the thing.. i thought its locked to at and t but i am not sure
    as this was a gift phone to me..
    02-19-2014 12:23 PM
  23. SeanHRCC's Avatar
    ok here is the thing.. i thought its locked to at and t but i am not sure
    as this was a gift phone to me..
    You can call AT&T and they can tell you...did it have a SIM card in it when you received it?
    02-19-2014 12:29 PM
  24. Ami Thakkar's Avatar
    no it did not....
    02-19-2014 12:34 PM
  25. SeanHRCC's Avatar
    Honestly, you're going to need to contact AT&T via online chat or over the phone to find out that information (the same with the other carriers in case it's not an AT&T phone).
    02-19-2014 02:22 PM

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