Ok so my best friend purchased an iPad Mini from a pawn shop this weekend. Problem being when he got home he wanted to wipe it, but he can't wipe/restore the device because the find my device feature is enabled. It requires either the AppleID to login or the last computer it was connected to.
He contacted AppleCare and they told him to scan a copy of the receipt and send it to them, which he did, but they said its not the original receipt from the purchase. Which of course its not, he bought it second hand from a pawn shop.
This is a legit purchase not a stolen device. I understand Apple is trying to cut down on stolen devices being re-used and I agree with it, but this is one of those 5% cases where it has a flaw.
My question. Is there any way around this? How can he wipe it and use his information,etc?
He contacted AppleCare and they told him to scan a copy of the receipt and send it to them, which he did, but they said its not the original receipt from the purchase. Which of course its not, he bought it second hand from a pawn shop.
This is a legit purchase not a stolen device. I understand Apple is trying to cut down on stolen devices being re-used and I agree with it, but this is one of those 5% cases where it has a flaw.
My question. Is there any way around this? How can he wipe it and use his information,etc?