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  1. Thread AuthorThread Author   #1  
    iMore Question
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    Default can't get into my phone!

    cant get off lock screen. blue screen up says this i phone cannot be backed up because there is not enought i cloud storage available. then it gives two oiptions right below in two different selection boxes one reads "close" and the other "settings but this screen has never showed up in the lock screen before. i can push the buttons but it doesnt do anythingand because it doesnt go away when i rty to close it, i cant control any other option because that screen is up...i can't even shut it off!or slide to unlock the screen because the blue screen is up.
  2. #2  
    Jaguarr40's Avatar
    iMore Genius

    14,252 Posts
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    Default Re: can't get into my phone!

    Do you have an iCloud acct? If you do hook your phone up to your computer and log into iCloud and you can reset your phone from there as new. That should take care of it and if not, I would call Apple tech support or if you can, Your nearest Apple Store genius bar.
  3. #3  

    Default Re: can't get into my phone!

    You can also restore using iTunes if iCloud isn't set up.

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