1. zanix's Avatar
    When I receive videos from other iphones they playback grainy and clunky on my iphone 4. But my husband has the same phone and the same videos play back crystal clear and smooth on his. Is there a setting that needs to be changed? What could be causing this?
    01-26-2014 11:29 AM
  2. SeanHRCC's Avatar
    Are these videos HE is sending you that are actually located on his iPhone originally? Or are these videos being sent to both of you from an outside source?
    01-26-2014 12:01 PM
  3. zanix's Avatar
    From an outside source.
    01-26-2014 01:32 PM
  4. zanix's Avatar
    Does anyone have any idea what the problem could be?
    01-26-2014 03:18 PM
  5. acerace113's Avatar
    The carrier might be compressing the video.


    Sent from my iPhone 5S or 5th gen iPod Touch using Tapatalk
    01-26-2014 04:40 PM
  6. zanix's Avatar
    The carrier might be compressing the video.


    Sent from my iPhone 5S or 5th gen iPod Touch using Tapatalk
    Really? They would do that to one line on the account and not the other? We do not even use 1/3 of our data allowance monthly.
    So I guess there is no setting on my phone I am overlooking to cause this?
    01-26-2014 04:54 PM
  7. zanix's Avatar
    It isn't all videos coming from other iPhone users. So I wonder if it depends on the length if it truly is the carrier compressing the video.
    01-26-2014 05:09 PM
  8. iEd's Avatar
    Do both phones have the same OS?
    Try restoring your phone as new. Back up your phone first.
    01-26-2014 05:11 PM
  9. acerace113's Avatar
    Really? They would do that to one line on the account and not the other? We do not even use 1/3 of our data allowance monthly.
    So I guess there is no setting on my phone I am overlooking to cause this?
    Videos sent or received via MMS don't go against your data plan.


    Sent from my 5th gen iPod touch or iPhone 5S using Tapatalk
    01-26-2014 05:14 PM
  10. acerace113's Avatar
    It isn't all videos coming from other iPhone users. So I wonder if it depends on the length if it truly is the carrier compressing the video.
    It goes by file size of the video.


    Sent from my 5th gen iPod touch or iPhone 5S using Tapatalk
    01-26-2014 05:14 PM
  11. zanix's Avatar
    Videos sent or received via MMS don't go against your data plan.


    Sent from my 5th gen iPod touch or iPhone 5S using Tapatalk
    So then why would Verizon feel the need to compress the video?
    01-26-2014 05:28 PM
  12. zanix's Avatar
    Do both phones have the same OS?
    Try restoring your phone as new. Back up your phone first.
    Do you think it would really help? The phone was restored as new in September.
    01-26-2014 05:29 PM
  13. zanix's Avatar
    Do both phones have the same OS?
    Try restoring your phone as new. Back up your phone first.
    Yes, same OS. The latest by Apple.
    01-26-2014 05:30 PM
  14. iEd's Avatar
    Yes, same OS. The latest by Apple.
    Trying a restore of your phone as new.
    01-26-2014 05:39 PM
  15. zanix's Avatar
    Trying a restore of your phone as new.
    Is that the same thing that was done by the prior owner when we bought the phone in September? Or is it something different?
    Also, it's not all incoming videos. Some come across clear.
    01-26-2014 05:42 PM
  16. acerace113's Avatar
    So then why would Verizon feel the need to compress the video?
    Would you want someone to send you a video that is 6GB is size and is in a resolution your phone doesn't support?


    Sent from my 5th gen iPod touch or iPhone 5S using Tapatalk
    01-26-2014 05:46 PM
  17. iEd's Avatar
    Is that the same thing that was done by the prior owner when we bought the phone in September? Or is it something different?
    Also, it's not all incoming videos. Some come across clear.
    Yes.
    The videos that play grainy on your phone play clear on your hubby's phone?
    If you do a restore make sure you back up.
    01-26-2014 05:51 PM
  18. zanix's Avatar
    Would you want someone to send you a video that is 6GB is size and is in a resolution your phone doesn't support?


    Sent from my 5th gen iPod touch or iPhone 5S using Tapatalk
    I guess I didn't realize an iphone 4 could send a video to another iphone 4 that wouldn't be supported. Hmmmm.....
    01-26-2014 06:02 PM
  19. zanix's Avatar
    Yes.
    The videos that play grainy on your phone play clear on your hubby's phone?
    Correct
    01-26-2014 06:03 PM
  20. acerace113's Avatar
    I guess I didn't realize an iphone 4 could send a video to another iphone 4 that wouldn't be supported. Hmmmm.....
    I've sent a video from my 4S to someone with a 4S and the video was compressed via MMS.

    Videos that are recorded in 1080p are most likely compressed, some 720p videos are too. Videos that are SD are not likely to be compressed. But it all depends on the file size.


    Sent from my 5th gen iPod touch or iPhone 5S using Tapatalk
    01-26-2014 06:20 PM
  21. zanix's Avatar
    I've sent a video from my 4S to someone with a 4S and the video was compressed via MMS.

    Videos that are recorded in 1080p are most likely compressed, some 720p videos are too. Videos that are SD are not likely to be compressed. But it all depends on the file size.


    Sent from my 5th gen iPod touch or iPhone 5S using Tapatalk
    What's SD?
    01-26-2014 06:31 PM
  22. acerace113's Avatar
    What's SD?
    Standand definition (640x480)


    Sent from my 5th gen iPod touch or iPhone 5S using Tapatalk
    01-26-2014 06:46 PM
  23. zanix's Avatar
    Just did a test. The video sent to us in a group message my husband sent to me in a one on one message and it was clear. No clue what the difference is.
    01-26-2014 08:07 PM
  24. avmsam's Avatar
    Carriers automatically compress videos that sent via mms. iMessage is a decent workaround. Videos are kept at high quality on iMessage. The issue then becomes that the file size is pretty high for videos over iMessage and may use up your data plan pretty quickly.


    Sent from my iPhone using iMore Forums app
    01-27-2014 05:12 AM
  25. zanix's Avatar
    Carriers automatically compress videos that sent via mms. iMessage is a decent workaround. Videos are kept at high quality on iMessage. The issue then becomes that the file size is pretty high for videos over iMessage and may use up your data plan pretty quickly.


    Sent from my iPhone using iMore Forums app
    The original group message was sent via iMessage. Then when my husband sent it to me alone that was iMessage too. So why would one iMessage not be compressed and the other one not be?


    Sent from my iPhone using iMore Forums mobile app
    01-29-2014 06:58 PM

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