Help – black screen non-responsive iPhone 5.
My iPhone 5 screen was cracked (just the glass) but otherwise working fine. Last week I noticed the LCD looked damaged, then the phone went into disable mode – displayed “Phone is disabled. Connect to iTunes.” I turned the phone off and replaced the screen with a new one from Amazon. At first, the phone was vibrating every 10 seconds (but without a display), but now it just looks dead: black screen, nonresponsive to holding buttons down for 30 seconds in various combinations, computer doesn’t acknowledge it when I plug it in, and Apple phone support says it’s not responding to reset. I have another phone support session with them tomorrow but I’d rather not do a hard reset, since I will lose some information that wasn’t saved in my last backup. Ideas?