Okay Windows techies, want a puzzle?

[metllicamilitia]

Okay, I'm using a Dell Inspiron that I've had for 2 1/2 years now. As of over the weekend I am unable to open Office Starter anymore. I get an error code when trying to open a file, nothing at all when I try to open Excel or Word (even from Start menu), I can't change or uninstall it because I get a Click-2-Run error. I need to use Excel for a couple documents for work or else I don't get paid. Microsoft help desk was no help, they said it's a manufacturer update but everyone has had issues with Office since a Windows update back in September. So given the field I'm playing on here (Google hasn't been helpful), how do I get Office Starter to start working again? Also, I have never done a backup on my computer yet (yes, yes I know, 2 1/2 years and no backup, I'll change that) so I think a restore is out of the question, Microsoft says a system restore would effect my personal documents though. Anyway, anyone have any ideas?


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[kch50428]

Try Open Office... save it back to the version of excel you're using...

 

[tgp]

they said it's a manufacturer update but everyone has had issues with Office since a Windows update back in September.

That's likely the issue right there. If you go to the list of programs in Programs and Features, you will see a program called Microsoft Office 2010, installed on or after 09/10/2013. Simply uninstall it and you're good to go. Make sure you only uninstall "Microsoft Office 2010"!!!!!!!!! You'll also have programs including Microsoft Office Click-to-run and Microsoft Office Starter. Leave those there.

 

[metllicamilitia]

That's likely the issue right there. If you go to the list of programs in Programs and Features, you will see a program called Microsoft Office 2010, installed on or after 09/10/2013. Simply uninstall it and you're good to go. Make sure you only uninstall "Microsoft Office 2010"!!!!!!!!! You'll also have programs including Microsoft Office Click-to-run and Microsoft Office Starter. Leave those there.

Yeah, look at me forgetting info even when I think about it. Crazy part is I already uninstalled Office 2010, still can do nothing with Click-2-Run or Office Starter. I may have to go the Open Office route.


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