1. iMore Question's Avatar
    Right.

    I've just got my iphone 5s. I backed up my 4s to icloud.

    Put the new sim into the iphone 5s and switched on. Went through the opening steps, signed into my apple ID and went to the latest icloud backup to transfer it all to the new phone. The phone then powered down and back up with the apple logo on the screen and a progress bar. It hasn't moved for an hour.

    I've had emails telling me that an unknown iphone 5s has logged into my apple ID so something is working.

    Why won't it turn on fully? Seems to be frozen or am I just being impatient?
    11-15-2013 02:15 PM
  2. phreddyl's Avatar
    No seems frozen. Maybe plug it into the computer and see if that gets you anywhere.
    11-15-2013 02:22 PM
  3. SeanHRCC's Avatar
    Try doing a restore tethered in iTunes.
    11-15-2013 03:08 PM
  4. kataran's Avatar
    Can I ask what your process is right now


    Sent from my iPhone 5
    11-15-2013 04:39 PM
  5. Jaguarr40's Avatar
    I used the method suggested by Sean when I got my 5S several days ago and always use iTunes and tether to it to do all my backups and syncs and have never had any issues. This is just my preference to use iTunes. Try it and good luck.
    11-15-2013 09:49 PM

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