Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
+ Reply
Results 1 to 4 of 4
Like Tree2Likes
  • 1 Post By iOS Gravity
  • 1 Post By Jaguarr40
  1. Thread AuthorThread Author   #1  
    iMore Question
    iMore Question's Avatar
    Guest

    Default black screen

    The screen on my Iphone 5 has gone black and unresponsive. I've tried the hard reset, and talked with apple about other troubleshooting ideas. I have some recent pictures on the phone that were not backed up on iTunes, or icloud that I would really like to retrieve. The phone has a passcode, so when I connect to iTunes it asks me to enter the passcode on the phone. This is obviously not possible with the unresponsive screen. Are there any other possibilities for getting around the passcode, and/or retrieving my contacts/pictures? Thanks in advance.
    Chance
  2. #2  

    Default Re: black screen

    Quote Originally Posted by iMore Question View Post
    The screen on my Iphone 5 has gone black and unresponsive. I've tried the hard reset, and talked with apple about other troubleshooting ideas. I have some recent pictures on the phone that were not backed up on iTunes, or icloud that I would really like to retrieve. The phone has a passcode, so when I connect to iTunes it asks me to enter the passcode on the phone. This is obviously not possible with the unresponsive screen. Are there any other possibilities for getting around the passcode, and/or retrieving my contacts/pictures? Thanks in advance.
    Chance
    Send it in for repairs or take it to an Apple Store.
    Ipheuria likes this.
  3. #3  
    Jaguarr40's Avatar
    iMore Genius

    Posts
    14,255 Posts
    Global Posts
    18,414 Global Posts

    Default Re: black screen

    Quote Originally Posted by iMore Question View Post
    The screen on my Iphone 5 has gone black and unresponsive. I've tried the hard reset, and talked with apple about other troubleshooting ideas. I have some recent pictures on the phone that were not backed up on iTunes, or icloud that I would really like to retrieve. The phone has a passcode, so when I connect to iTunes it asks me to enter the passcode on the phone. This is obviously not possible with the unresponsive screen. Are there any other possibilities for getting around the passcode, and/or retrieving my contacts/pictures? Thanks in advance.
    Chance
    I would make an appt. with your local Apple store Genius bar and let them take care of it.
    Ipheuria likes this.
  4. #4  
    Ipheuria's Avatar
    iMore Genius

    Posts
    7,265 Posts
    Global Posts
    7,332 Global Posts

    Default Re: black screen

    I also say take it in to Apple. Anything you would be able to try would be impossible without a screen.

Similar Threads

  1. WTS: At&t Black iPhone 5 64 GB with Apple Care+
    By Garz in forum Marketplace Archive
    Replies: 12
    Last Post: 10-03-2013, 12:33 AM
  2. iPad 2 Screen Problem
    By alvinmpwong in forum iPad 2
    Replies: 2
    Last Post: 10-01-2013, 08:05 PM
  3. Replies: 3
    Last Post: 09-30-2013, 10:18 PM
  4. iPhone 5 Black screen (Damaged)
    By josh_m101 in forum iPhone 5
    Replies: 2
    Last Post: 09-30-2013, 05:57 PM
  5. Replies: 2
    Last Post: 09-29-2013, 10:33 PM

Posting Permissions