1Password - Dropbox Sync failure

**Zvika Losh** · 12-13-2012, 11:56 AM

Hi Everyone!

I just purchased the new 1password 4 and set it up on my iPad 2 and iPhone 5.
When i try to sync it with Dropbox it opens the app, gets authorised and then i keep getting the following error:
"Failed to list data folder in Dropbox
The operation could not be completed. (dropbox.com error 404.)

I tried to check online but as this is a brand new app there isn't anything on it.

Do i need to have the app installed on my Mac for me to be able to sync on Dropbox? If so how do i import the data from my iOS devices to the Mac app?

Thanks!!

Zvika

**Karenkcoulter** · 12-13-2012, 12:00 PM

Did you have the previous 1Password? Did you sync it with Dropbox?

You do not need the Mac version to sync with 1Password.

I also got the new version and didn't have any trouble with my sync.

Have you verified your Dropbox password?

**Zvika Losh** · 12-13-2012, 12:04 PM

This is the first time i use 1Password.
I set it up on my iPad and was asked to authorise on Dropbox. I did.
Then it took me back to the 1Password app and showed an error on the sync bar.

I even checked the Dropbox site and it says that 1Password is authorised.
Wasn't asked to very my dropbox password.

**porlo** · 12-13-2012, 12:55 PM

I have the exact same issue. "failed to list data folder in dropbox."

**Zvika Losh** · 12-13-2012, 01:57 PM

I found a solution!

Open iTunes on your PC/Mac, select your device --> click on Apps.
Below the grid of apps on the device there is a list of apps that can share files between your computer and device.
Click on 1Password and it will show you the 1Password.agilekeychain
Save this into Dropbox.

Then go to 1Password and sync.

**Karenkcoulter** · 12-13-2012, 05:35 PM

You should probably report that to AgileBits. I bet that's an error they can fix pretty easily with an app update. If you've never used it before it shouldn't be giving you an error that it can't find something, it should be creating the file for you.

**WJay38** · 12-15-2012, 05:25 PM

I recently shifted to SplashData's SplashID Safe and I found it much convenient for easy-syncing purpose. It's the oldest mobile security app developer that is highly innovative. It promptly provides build releases for the most recent versions of a variety of platforms.

**Nolander07** · 12-15-2012, 11:08 PM

I'm having the same problem. I am just syncing to icloud for now until hopefully it gets fixed.

**Alli** · 12-16-2012, 10:15 AM

Now would be a good time to switch to DataVault. Ask me about our competitive upgrade deal.

**lpiphone** · 12-26-2012, 06:58 AM

Same syncing issue here.

Following Agilebits web site FAQ, I moved the "1Password.agilekeychain"file from the root of the dropbox folder to the inside of a 1Password folder. My iphone App synced OK, but my iMac created a copy of the "1Password.agilekeychain" on the root of the dropbox folder. Now my Imac and my iPhone Apps work, but they are out of sync because they are pointing to 2 different files...

**metllicamilitia** · 12-26-2012, 08:57 AM

Yeah I reported that issue, checked the FAQs, you need to download the Mac or PC desktop version from their site and then there is a file you need to move into your Dropbox and it should work.

Sent from my iPhone using Tapatalk 2

**lpiphone** · 12-26-2012, 09:48 AM

I have the desktop version already on my iMac. As per their FAQ section, I moved the 1Password.agilekeychain file to a new "1Password" folder inside my Dropbox. It fixed the iPhone App sync issue. But the iMac and iPhone Apps are still looking at two different 1Password.agilekeychain files. 1 on the dropbox root (created by the iMac App) and one in the 1Password folder (as moved by me).

TKs.

**lpiphone** · 12-29-2012, 07:22 AM

SOLVED !

I had to uninstall my Desktop version on the App. Once re-installed, the App used the correct file in dropbox to properly sync.
Happy new year!