1. Mac Guy's Avatar
    To swap ram you have to open it. This you just have to press a button
    No difference. Adding RAM in a 27" iMac is designed to be user accessible same as an interchangeable watch band. User's action on a part designed to be replaced/changed by the user. Actions are different, principle is exactly the same.


    that's asking for trouble.
    That's why there're carefully worded warranties. Just because you're given options doesn't mean you don't have to be careful. No reason Apple should be responsible for the failure of a third-party part installed by user.

    I expect Apple will probably do this no charge, as that's what the OP was told. Apple does stuff like that from time to time. My only point is they're very likely under no obligation to do so. Sometimes people catch a break, sometimes not. Just sayin'.
    04-12-2017 02:45 AM
  2. robertk328's Avatar
    No difference. Adding RAM in a 27" iMac is designed to be user accessible same as an interchangeable watch band. User's action on a part designed to be replaced/changed by the user. Actions are different, principle is exactly the same.
    I see your point, but the watch is designed for bands to be changed at will. How many change the RAM in their iMac every day?
    04-12-2017 05:02 AM
  3. Rob Phillips's Avatar
    I see your point, but the watch is designed for bands to be changed at will. How many change the RAM in their iMac every day?
    True. I only exchange my RAM every other Tuesday.

    In all seriousness, I've changed RAM maybe once in all of my ears owning Macs.
    04-12-2017 06:46 AM
  4. Mac Guy's Avatar
    I see your point, but the watch is designed for bands to be changed at will.
    All the more reason for the end user to use compatible, reliable parts. Same principle. How is frequency the issue? How is that relevant to the use of third-party bands?

    Had this been an Apple band, Apple would no doubt repair/replace as per warranty, and possibly out of warranty as well.

    This Warranty does not apply:. . . (c) to damage caused by use with a third party component or product that does not meet the Apple Product’s specifications (Apple Product specifications are available at www.apple.com under the technical specifications for each product and also available in stores) https://www.apple.com/legal/warranty...rranty-us.html

    I guess I'm just making it clear, or trying to, that there is no onus on Apple. Or are you saying that because of the possible frequency of changes, that Apple has an obligation to insure the Watch works with non-Apple parts? Good luck with that.

    This goes back to the mention about Apple's warranty excluding the use of third-party bands. I'm saying that there's probably no such stipulation necessary. Apple Care Plus offers additional protection with additional conditions.

    Apple has their obligations and we have ours if we choose to honor the warranty. If the Watch somehow failed, then the third-party band is moot, as per the warranty. If the Watch didn't fail, then the band is in question.

    I'm not going to comment any further on base speculation and potential interpretations. They very likely won't help the OP. I hope he has good news for us and him.


    In all seriousness, I've changed RAM maybe once in all of my ears owning Macs.
    As another singular data point, I've changed RAM at least once in every single one of the many Macs I've owned except my latest MacBook and a 21" iMac. It's not possible with the former and not worth my time for the latter. My rule is buy with minimal RAM and upgrade with third-party memory. I've done this for others as well. In the current lineup that practice is only possible now with the Mac Pro and 27" iMac.
    04-12-2017 02:06 PM
  5. jmerrey's Avatar
    Another update! Tommy stated I should send back the replacement Watch head, as they most likely would charge me the full $599 if I kept it, since a third party modification/band caused the issue. What's interesting to me is that is the price of a new Watch, and they didn't send me a new Watch. They sent me the head only, and it's either new or refurbished (which they state is a possibility). I didn't get a new band, a new charger, or new packaging.

    Anyways, Tommy stated that once the $599 hold on my credit card drops off, we can do the entire process again, except this time I'll have to pay the $79 incident fee for my Apple Care+. So, I see light at the end of the tunnel
    robertk328 likes this.
    04-19-2017 11:00 AM
  6. tcuprof's Avatar
    04-19-2017 04:25 PM
  7. robertk328's Avatar
    Another update! Tommy stated I should send back the replacement Watch head, as they most likely would charge me the full $599 if I kept it, since a third party modification/band caused the issue. What's interesting to me is that is the price of a new Watch, and they didn't send me a new Watch. They sent me the head only, and it's either new or refurbished (which they state is a possibility). I didn't get a new band, a new charger, or new packaging.

    Anyways, Tommy stated that once the $599 hold on my credit card drops off, we can do the entire process again, except this time I'll have to pay the $79 incident fee for my Apple Care+. So, I see light at the end of the tunnel
    Slow and steady wins the race! Thanks for continually keeping us updated on this!
    jmerrey likes this.
    04-19-2017 07:14 PM
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