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  1. Thread AuthorThread Author   #1  
    Sherry_B's Avatar
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    Default Issue with padlock/passcode

    I have a stock Rose Gold 38mm Sports Watch. I wear the band snugly on my wrist. There's no room to even put a piece of paper between the back of the watch and my skin, it's snug.

    Several times throughout the day the tiny padlock will appear on my watch and I'll have to put the 4 digit code in to unlock it. Generally this only happens after I've removed the watch from its charger and put it back on my wrist.

    I've factory reset the watch twice.

    To rule out any wonkness with 3rd party watch apps I've not installed any of them after the recent OS update/reset... still getting the same thing.

    This was happening before I installed iOS 10 Beta on my phone, and before the last watch stock OS update.

    The watch is only a few months old, so still under warranty. Is this a known bug, or should I make an appointment with the Genius Bar?

    TYIA for your replies!
  2. #2  
    ThePinkChameleon's Avatar
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    Default Issue with padlock/passcode

    When the watch is off your wrist and charging the watch is not accessible unless you put your passcode in. This happens well as when you just remove it from the charger to put it back on your wrist.

    I've also noticed that if you don't actually use the watch for a certain amount of time, say an hour or so it'll ask for the passcode, or if you're too far away from your phone that it disconnects it'll require the pass code as well.

    This is what I've experienced since getting my  watch approx 2 wks ago now. I'm on watch so 2.2.2 with iOS 9.3.3
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  3. #3  
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    Default Re: Issue with padlock/passcode

    I haven't had any odd experiences with the Watch locking randomly. I sleep with it on and it's unlocked when I wake up. The only time I have to enter the passcode is when I remove it from the charger or my wrist.

    Sherry, have you tried rebooting both the Watch and the phone, then un-pairing and pairing again? Sometimes activity can cause the Watch to be separated from your wrist so it locks up, but as you've observed, your band is tight enough that it's shouldn't be a problem.

    Assuming fibrillation or infarction isn't an issue, you might want to schedule an appointment, especially if it's not a big deal to get to a Store.
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  4. #4  
    ThePinkChameleon's Avatar
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    Default Issue with padlock/passcode

    Quote Originally Posted by Mac Guy View Post
    The only time I have to enter the passcode is when I remove it from the charger or my wrist.

    have you tried rebooting the Watch
    After re-reading yours and Sherry's posts, I've realized that, yeah my watch shouldn't lock itself numerous times during the day while I'm wearing it. So I 1) rebooted my watch and 2) tightened my band by one notch. I'm accustomed to wearing watches a bit loose so my  watch does tend to move around on my wrist....I'm wondering if that's why my passcode would be needed more than "usual".

    So far it's been about 4 hrs since my 2 adjustments & I have not needed to put my passcode in since I took it off the charger this morning

    Thank you both for having me realize this !
    Sherry_B and Mac Guy like this.
  5. Thread AuthorThread Author   #5  
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    Default Re: Issue with padlock/passcode

    Quote Originally Posted by Mac Guy View Post

    Sherry, have you tried rebooting both the Watch and the phone, then un-pairing and pairing again?
    Thank you so much for taking the time to reply! I've factory reset the watch twice, so technically it's been unpaired and re-paired twice. I knew I was forgetting to add something to my post.. yes sir, I did try a few times to reboot the watch before I tried the factory resets. Apologies for forgetting to add that... I know help comes easier when you add as much detail as possible.

    Quote Originally Posted by Mac Guy View Post
    Sometimes activity can cause the Watch to be separated from your wrist so it locks up, but as you've observed, your band is tight enough that it's shouldn't be a problem.
    That was one of the things I was worried about when I first bought the watch... I've always worn my watches extremely loose, so I had to get use to wearing it tight so that the heartbeat monitor would work properly. I do indeed wear it very snug.

    Quote Originally Posted by Mac Guy View Post
    Assuming fibrillation or infarction isn't an issue, you might want to schedule an appointment, especially if it's not a big deal to get to a Store.
    Two things I will pay attention to; ensuring I do not get too far away from my phone, and checking to see if the watch does indeed come away from the skin while I'm sewing (my hands are all over the place when I sew). If I do rule those two things out then I will go ahead and make an appointment with the Genius Bar.

    Thank you Mac Guy, and ThePinkChamelion for your replies!
  6. #6  
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    Default Re: Issue with padlock/passcode

    Pink, I'm glad your Watch is behaving itself.

    Sherry, I'm not sure if being out of contact with your phone should cause your watch to lock. I forgot my phone at home when out running a couple of errands and making a McDonald's run. My Watch never locked.

    Incidentally, the McDonald's run is also how I found out that I don't need the phone present when using my Watch for Pay!

    Another item that wasn't addressed- are you heavily tatted? It's been established that tats interfere with reading the heart rate, though I haven't seen any mention of them causing the phone to lock.

    I hope you find the answer and you don't have to be without a Watch. Good luck!
    Sherry_B likes this.
  7. Thread AuthorThread Author   #7  
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    Default Re: Issue with padlock/passcode

    Quote Originally Posted by Mac Guy View Post
    Pink, I'm glad your Watch is behaving itself.

    Sherry, I'm not sure if being out of contact with your phone should cause your watch to lock. I forgot my phone at home when out running a couple of errands and making a McDonald's run. My Watch never locked.

    Incidentally, the McDonald's run is also how I found out that I don't need the phone present when using my Watch for Pay!

    Another item that wasn't addressed- are you heavily tatted? It's been established that tats interfere with reading the heart rate, though I haven't seen any mention of them causing the phone to lock.

    I hope you find the answer and you don't have to be without a Watch. Good luck!
    All of my tatts can be covered with a t-shirt (and are very old), so none on my wrists. Or does it matter where my tatts are?
  8. #8  
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    Default Re: Issue with padlock/passcode

    Quote Originally Posted by Sherry_B View Post
    so none on my wrists. Or does it matter where my tatts are?
    Not as long as they're not on the wrist. Unless you wear your Watch in unusual ways. And for the most part, I think tats usually only affect reading your heart rate.
    Sherry_B likes this.
  9. #9  
    ThePinkChameleon's Avatar
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    Default Re: Issue with padlock/passcode

    Quote Originally Posted by Mac Guy View Post
    Pink, I'm glad your Watch is behaving itself.

    I'm not sure if being out of contact with your phone should cause your watch to lock.

    Another item that wasn't addressed- are you heavily tatted? It's been established that tats interfere with reading the heart rate, though I haven't seen any mention of them causing the phone to lock.
    Just an update: since I've rebooted my watch, I realize I probably didn't have to. I've realized a few things that were causing my watch to lock randomly.

    1) I wasn't wearing the band snug enough, along with my wrist being defined, that when I would just be doing daily tasks, the watch would move and lift a bit causing the watch to lock.

    2) In addition to the band not being snug enough, sometimes my bracelets would get under the watch just enough to lift it off of my wrist enough to cause it to lock.

    Since then, I've buttoned the band one dot tighter and have seen perfect results with when the watch should or shouldn't be looking for a passcode. I also have a tattoo on my wrist, but have found no issue for the passcode or the pulse. I have a pretty good idea of what my BPM range is and the watch always measure within those numbers.

    Lastly, using the watch to pay for things does not require to have your phone with you. On my Dunkin runs daily, I always leave my phone in the car and still pay with my Apple Wallet--->Dunkin Donuts card.
  10. #10  
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    Default Re: Issue with padlock/passcode

    Quote Originally Posted by ThePinkChameleon View Post
    Lastly, using the watch to pay for things does not require to have your phone with you. On my Dunkin runs daily, I always leave my phone in the car and still pay with my Apple Wallet--->Dunkin Donuts card.
    You buried the lede! Actually, I found that out shortly after getting my Watch. I don't always take my phone with me, sometimes by accident. At one of those times I realized just as I rolled up to the McD's window that I forgot my phone. But the Watch worked. I love that!

    Congratulations on getting your passcode/lockout sorted!

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