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  1. Thread AuthorThread Author   #1  
    Mannie Ku's Avatar
    iMore Newbie

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    Default Apple Watch help

    Okay so I just purchased the Apple Watch and I am unable to send SMS messages without the " iMessage " toggle being off. So when it's off , the Apple Watch is able to send messages with no problems but my iMessages are green of course. Anyone can help me? Apple customer service wants me to do a whole restore which I did and still nothing
  2. #2  

    Default Re: Apple Watch help

    Quote Originally Posted by Mannie Ku View Post
    Okay so I just purchased the Apple Watch and I am unable to send SMS messages without the " iMessage " toggle being off. So when it's off , the Apple Watch is able to send messages with no problems but my iMessages are green of course. Anyone can help me? Apple customer service wants me to do a whole restore which I did and still nothing
    If you disable iMessage, ALL of your text messages will be sent and received as SMS. With iMessage enabled, any text messages to and from non-Apple devices will be sent and received as SMS whereas all messages sent & received from Apple devices will be sent & received as iMessages (as long as the recipient(s) have iMessage enabled). If that is how it's set on your iPhone then that is how it will be on your Watch, unless you chose a custom setting. If I've misunderstood your post, I'm sorry.
    robertk328 likes this.
  3. #3  

    Default Re: Apple Watch help

    Quote Originally Posted by Just_Me_D View Post
    If you disable iMessage, ALL of your text messages will be sent and received as SMS. With iMessage enabled, any text messages to and from non-Apple devices will be sent and received as SMS whereas all messages sent & received from Apple devices will be sent & received as iMessages (as long as the recipient(s) have iMessage enabled). If that is how it's set on your iPhone then that is how it will be on your Watch, unless you chose a custom setting. If I've misunderstood your post, I'm sorry.
    I think you've hit it on the head, D. The only question I have for the OP is, are you saying you want to use iMessage and it's not working? So the only way to send messages is with it off?
    Just_Me_D likes this.
  4. Thread AuthorThread Author   #4  
    Mannie Ku's Avatar
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    Default Re: Apple Watch help

    Thank you two so much for replying but what I am saying is that I am unable to send SMS text messages VIA Apple Watch and the only they do get sent if when I go into my settings and turn OFF iMessage toggle . I hope I made it clear enough. I have done everything plus restored my iPhone and still SMS text messages to NON Apple users aren't sending.
  5. #5  

    Default Apple Watch help

    Have you tried restoring the watch itself? Resetting and start as new, anyway.
  6. #6  

    Default Re: Apple Watch help

    Enable send as text message in setting > messages.
    Mannie Ku likes this.
  7. Thread AuthorThread Author   #7  
    Mannie Ku's Avatar
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    Default Re: Apple Watch help

    Yes I did. Twice and still nothing. I want to return it and see they'll give me another one and try it in the store and see if it's the same issue. Idk what else to do. I went to the Apple Store and an appointment won't be available till next week😐😐
  8. Thread AuthorThread Author   #8  
    Mannie Ku's Avatar
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    Default Re: Apple Watch help

    I did this like a thousand times and turned both my watch and phone. Every tweak you can think of I have done it. I have even restored my phone again just to make sure and still nothing.
  9. #9  
    Mac Guy's Avatar
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    Default Re: Apple Watch help

    Quote Originally Posted by Mannie Ku View Post
    I did this like a thousand times and turned both my watch and phone. Every tweak you can think of I have done it. I have even restored my phone again just to make sure and still nothing.
    It's almost 'next week' but do you know anybody with a Watch? Maybe you could test swap with them. It might be tough to get a test drive in a store, except for maybe an Apple Store, of course.

    Everyone I know uses Apple kit so I can't play with any settings to see what happens.

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