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  1. Thread AuthorThread Author   #1  
    MaTiCeK's Avatar
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    Question My watch's display broke all by itself

    Without any apparent physicall damage I noticed that the display of my Apple Watch got damaged. It was fine in the morning. I only noticed it after I returned from lunch. I do not remember hitting against anything anywhere. The only thing that could have caused it is all the minor bumps together from end november to now.

    So my question is, what can I do now?

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    [TWEET]https://twitter.com/MaTiCeK/status/757226398360690688/[TWEET]
  2. #2  

    Default My watch's display broke all by itself

    Contact Apple Support and see what your options are.

    Note: Every Apple Watch and Apple Watch Sport model comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support.

    Source: http://www.apple.com/support/products/watch.html
    afctee likes this.
  3. Thread AuthorThread Author   #3  
    MaTiCeK's Avatar
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    Default Re: My watch's display broke all by itself

    Talking from experience, they will say its physical damage and warranty does not apply. Hopefully I am mistaken....
  4. #4  

    Default Re: My watch's display broke all by itself

    Quote Originally Posted by MaTiCeK View Post
    Talking from experience, they will say its physical damage and warranty does not apply. Hopefully I am mistaken....
    Maybe. Maybe not. Having said that, I still recommend you contact them and make an inquiry. Apple will do its best to rectify the problem, in my experience...
  5. #5  

    Default Re: My watch's display broke all by itself

    I have only had positive experiences when dealing with Apple customer service
    robertk328 likes this.
  6. Thread AuthorThread Author   #6  
    MaTiCeK's Avatar
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    Default Re: My watch's display broke all by itself

    Thanks, but there is no official Apple Watch support over here in Slovenia, I already asked. I bought my watch in Austria in a shopping mall at a store called Media Markt (similar to Best Buy). It's a 45 minute drive and I'll be going there tomorrow after work, to see where I'm at.

    Quote Originally Posted by phreddyl View Post
    I have only had positive experiences when dealing with Apple customer service
    I believe you, but as I said, there is no official Apple Store in Slovenia, and no official Apple Watch support. But I do agree support for iPhones is stellar even over here.
  7. #7  

    Default Re: My watch's display broke all by itself

    Good luck! That's a bummer the display is doing that.
  8. #8  

    Default Re: My watch's display broke all by itself

    Bummer. Is everything functioning as expected even with the defect?
  9. Thread AuthorThread Author   #9  
    MaTiCeK's Avatar
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    Default Re: My watch's display broke all by itself

    Everything else seems fine.
  10. Thread AuthorThread Author   #10  
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    Default Re: My watch's display broke all by itself

    I just called the service center of Mediamarkt. They said I should bring it in and they'll send to an Apple repair service. The expected wait is 2 to 3 weeks.
  11. Thread AuthorThread Author   #11  
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    Default Re: My watch's display broke all by itself

    OK, I went to Mediamarkt, they couldn't give me any real info, but have taken my watch and sent it to an Apple Repair Center. It is going to take at about 10 working days to get back. Hopefully fixed under warranty.
    robertk328 likes this.
  12. #12  

    Default Re: My watch's display broke all by itself

    Quote Originally Posted by MaTiCeK View Post
    OK, I went to Mediamarkt, they couldn't give me any real info, but have taken my watch and sent it to an Apple Repair Center. It is going to take at about 10 working days to get back. Hopefully fixed under warranty.
    Good luck! Keep us updated.
    taeisme likes this.
  13. Thread AuthorThread Author   #13  
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    Default Re: My watch's display broke all by itself

    Just to report back. I got a new apple watch, it took them 1 week and a day to get a replacement for me, but at least it was free of charge. Happy!
    Snoweagle likes this.
  14. #14  

    Default Re: My watch's display broke all by itself

    My buddy had something similar and took it into Apple and they switched it out. it never showed any damage just the screen under neath has a crack.
  15. #15  
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    Default Re: My watch's display broke all by itself

    Quote Originally Posted by John Yester View Post
    My buddy had something similar and took it into Apple and they switched it out. it never showed any damage just the screen under neath has a crack.
    On the retail side? Because Genius Bar doesn't do watch replacements.
  16. #16  

    Default Re: My watch's display broke all by itself

    Correct he walked in and walked out with a new one. His was over 5-6 months old.
  17. #17  

    Default Re: My watch's display broke all by itself

    Quote Originally Posted by MaTiCeK View Post
    Just to report back. I got a new apple watch, it took them 1 week and a day to get a replacement for me, but at least it was free of charge. Happy!
    Great news!

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