1. kazp3r17's Avatar
    Went to take my watch off the dock this morning and this happened
    03-27-2016 11:37 AM
  2. kazp3r17's Avatar
    03-27-2016 11:43 AM
  3. Snoweagle's Avatar
    Oh dear looks bad! Usually this wouldn't happen at all. Able to bring it back to Apple to have it replaced?
    03-27-2016 11:52 AM
  4. kazp3r17's Avatar
    Oh dear looks bad! Usually this wouldn't happen at all. Able to bring it back to Apple to have it replaced?
    Yea I'll have to make it a little weekend trip since the nearest store is 2hours away for me
    03-27-2016 01:30 PM
  5. brianminor's Avatar
    That's awful. If your willing to wait longer to save the trip you couple call or contact support via the website. I had mine brick because of a beta back in the summer and got a new one shipped out to me.
    03-27-2016 03:58 PM
  6. robertk328's Avatar
    I've read about this. How old is your watch? I always slide mine off the dock rather than pull, for this reason.
    03-27-2016 04:09 PM
  7. robertk328's Avatar
    That's awful. If your willing to wait longer to save the trip you couple call or contact support via the website. I had mine brick because of a beta back in the summer and got a new one shipped out to me.
    Yes call it in vs take it in. Seems to be quicker.
    03-27-2016 04:10 PM
  8. edswife1970's Avatar
    Wow, I didn't know that could happen! Hope you get it fixed or replaced quickly.
    03-27-2016 06:47 PM
  9. kazp3r17's Avatar
    I've read about this. How old is your watch? I always slide mine off the dock rather than pull, for this reason.
    Almost a year old now. I slide it off sometimes too, but I think the magnetic pull is just too strong for it to stay on now.
    03-27-2016 08:00 PM
  10. robertk328's Avatar
    Almost a year old now. I slide it off sometimes too, but I think the magnetic pull is just too strong for it to stay on now.
    Definitely needs to be repaired. Did you get AppleCare with it?
    03-27-2016 08:19 PM
  11. kazp3r17's Avatar
    Definitely needs to be repaired. Did you get AppleCare with it?
    Yea, I went with apple care for this device
    03-27-2016 11:43 PM
  12. robertk328's Avatar
    Yea, I went with apple care for this device
    Ok! Keep us posted on how they handle it, please.
    03-28-2016 06:40 AM
  13. kazp3r17's Avatar
    Talked to apple today and still have to make the drive. Asked if I could send it in, was told that I would be charged for accidental wear and tear of user.
    03-28-2016 03:24 PM
  14. tsparks1's Avatar
    Talked to apple today and still have to make the drive. Asked if I could send it in, was told that I would be charged for accidental wear and tear of user.
    Wow, that's just wrong imo. If this is the case I too would have a 2 hour drive to an Apple store should I have problems with my watch. We paid too much for these watches to have to resort to that.
    03-28-2016 05:04 PM
  15. kazp3r17's Avatar
    Wow, that's just wrong imo. If this is the case I too would have a 2 hour drive to an Apple store should I have problems with my watch. We paid too much for these watches to have to resort to that.
    Exactly and I have did nothing more than baby my watch lol.. The thing is they are sending me to a simply Mac which is in a whole different direction.
    03-28-2016 05:23 PM
  16. robertk328's Avatar
    Talked to apple today and still have to make the drive. Asked if I could send it in, was told that I would be charged for accidental wear and tear of user.
    That's weird. Hope they turn it quickly. A Google search will show other instances but I doubt you'll have a problem.
    03-28-2016 06:13 PM
  17. kazp3r17's Avatar
    I called back again and was told the same thing. That I would be charged for the repair after they examine the damage. So what exactly is apple care good for exactly, that I'm having to pay for basically a defect. I've had it on my lap tops it's saved me money. My phones are always put through square trade. So I reckon the next watch I get will be put through them also.
    03-28-2016 07:29 PM
  18. squall77's Avatar
    Hope you get your watch fix soon, so far Apple Care have been doing great in customer service
    03-28-2016 08:19 PM
  19. robertk328's Avatar
    I called back again and was told the same thing. That I would be charged for the repair after they examine the damage. So what exactly is apple care good for exactly, that I'm having to pay for basically a defect. I've had it on my lap tops it's saved me money. My phones are always put through square trade. So I reckon the next watch I get will be put through them also.
    Did you call AppleCare number?

    https://www.apple.com/support/applecare/contact/
    03-28-2016 09:01 PM
  20. kazp3r17's Avatar
    Yea that's the number I called. Should be getting a box in a couple days to send it in.
    03-29-2016 05:11 PM
  21. kazp3r17's Avatar
    Receive my watch today at no cost.
    04-04-2016 05:57 PM
  22. Powarun's Avatar
    I'm sorry to hear about the problem. I have heard other reports of this, some people mentioned that even though its water resistant the adhesive may still come off, like in your case. I think that Apple was erring on the side, its you not us till they examine it.
    04-04-2016 09:40 PM
  23. kazp3r17's Avatar
    I'm sorry to hear about the problem. I have heard other reports of this, some people mentioned that even though its water resistant the adhesive may still come off, like in your case. I think that Apple was erring on the side, its you not us till they examine it.
    Pretty much how it was. Until I talked to a 4th person in the department.
    04-04-2016 09:45 PM
  24. Snoweagle's Avatar
    Receive my watch today at no cost.
    Glad to hear it all ends well.
    04-05-2016 01:47 AM
  25. robertk328's Avatar
    Receive my watch today at no cost.
    Great! How quick of a turn time was it from the time you sent yours off until you got it back?
    04-05-2016 07:54 AM
28 12

Similar Threads

  1. Replies: 6
    Last Post: 03-27-2016, 01:38 AM
  2. Why did the update to os9 cause loss of recents?
    By iMore Question in forum iPhone 5s
    Replies: 1
    Last Post: 03-24-2016, 06:55 PM
  3. Best smart scales to track and motivate your weight loss!
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 01-13-2016, 11:12 AM
  4. Replies: 0
    Last Post: 12-05-2015, 10:31 PM
LINK TO POST COPIED TO CLIPBOARD