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Re: Apple Watch Order status and shipping update - Check In
Just had the most fun chat with Apple:
Welcome to Apple.
What can we do for you today?
Now Chatting with Bianca
Me: Hello Bianca
Apple: Welcome to Apple. I'm Bianca.
Apple: What questions do you have?
Me: I manage the Mobility team for my company and as part of that I need to test and approve all of the Apple devices we allow/authorize. I need to test the Apple Watch and unfortunately I was not able to order one to test until well after the preorder window, not until the 8th of may in fact. My order number is XXXXXXXXXX. I am being hammered by employees who want to buy the Apple Watch, but they are not allowed to connect them to their corporately issued iPhones until I test it. My shipping time is showing the end of June into July, Is there any way to get the device sooner or to get a more specific shipping time so I can at least tell my user base?
Apple: Thanks for the order number. I am going to locate your information. One moment.
Me: I ordered a white one thinking that would be a faster ship than the impossible to get black models
Apple: I can see the wisdom in that strategy.
Apple: We are shipping all orders as fast as we can.
Apple: We are shipping June orders currently but there is no guarantee as to how soon that will be.
Me: I am watching the flights coming in from China almost daily
Me: Is it possible to see where I am in the list of orders going out?
Apple: The warehouse does not make that information available outside of that department.
Apple: I do apologize.
Me: UGH is there anyway to move my order up?
Apple: There is not, I知 sorry to say.
Apple: We are filling orders in the order that they were placed. There is no way around that, sorry.
Me: I am afraid if I have to wait to test until the 23rd of June I am likely to be bludgeoned to death by eager employees
Apple: Oh no!
Me: If place an order for a different color watch do you think that would help getting it in sooner?
Apple: That won稚 look good in the press.
Me: "Man bludgeoned to death while waiting for an Apple Watch"
Apple: Given the number of orders in the queue already, likely not.
Apple: That is too funny!
Apple: I think I can get a book deal and an action movie out of it!
Apple: I値l set up a scholarship fund in your name.
Me: Maybe I should let Tim know that and he can send me a hand signed Edition Watch
Apple: Ha Ha!
Me: or just move me to the next group to get them, I would be happy with that too
Apple: If I could, I definitely would do that for you!
Me: do you have any recommendations for me to possibly get that awesome email "preparing for shipment"?
Me: and dont say wait until june 23rd
Apple: None at all! It is just a waiting game currently. Each watch has its own wait time.
Apple: I will say with the current shipping trend, you won稚 have to wait until the 23rd but more like early June.
Me: Boo, you are no longer my favorite Genius... JK
Apple: Aww man!
Me: thank you very much for your help, I will make sure my wife contacts you specifically if the bludgeoning happens for the movie and book deal
Apple: I値l look out for that email.
Apple: Should Angelina Jolie play your wife?
Apple: I知 trying to go for an Oscar here!
Me: that's scary... I love her
Me: you Genius's really do know everything
Apple: I run my psychic hotline after 10pm on weekends.
Me: well good when it opens let me know what date and time my Apple Watch will be delivered
Apple: I知 laying out my crystals now!
Me: Thank you Bianca, you have been fabulous
Apple: You are most welcome! This has been fun!
Apple: Is there anything else I can help you with before you head out?
Me: Tell your supervisor I am giving you the afternoon off, paid of course
Apple: AWESOME SAUCE!
Me: Have a nice afternoon, thanks again
Apple: You do the same! And a great Holiday weekend.
Apple: Don稚 burn the hotdogs this time!
Me: stop with the crystal ball... freaky
Apple: I知 cracking myself up!
Me: me too
Apple: Thank you for taking the time to visit the Apple Online Store. We appreciate your business! Please feel free to chat with us again if you'd need any further assistance.
Me: thanks will do
Apple: Bye now.