Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 5 of 5
Like Tree1Likes
  • 1 Post By kch50428
  • 1 Post By Biggs91276
  1. Thread AuthorThread Author   #1  
    chanxin's Avatar
    iMore Nanite

    4 Posts
    Global Posts
    3 Global Posts

    Angry Extremely bad experience in order X-Doria Defense Edge

    I want to share with you guys on my experience in pre-ordering X-Doria Defence Edge for Apple Watch. Their customer service really pissed me off by cheating me from time to time and eventually THEY canceled my order and refunded to me at last minute, but having other customerís order being fulfilled. I hope this disclosure of the details of email communication can act as an alert to you in ordering from them.

    I pre-ordered on 10 April for the Gold Color option but changed my mind to silver after 2 days. I got confirmation from the customer service representative Kim Brown that she would take care of my pre-order.

    On 27 April, I checked my order on their website and it said my order had been fulfilled but I did not receive any tracking numbers for the shipment. So I emailed Kim again to clarify.

    On 28 April, she replied me that due to a manufacturing delay, this product would not ship until late May or early June. I could change, cancel my order to accept a 20% refund of the cost if I could wait. I chose to enjoy the 20% off and I received the refund a couple of days later. Here's the email I got:

    In our last communication, we promised a shipping date for all orders in May. Orders for Defense Edge have finally left our factory but unfortunately, we are going to fall short of our promised ship dates once more.

    To give some explanation, Defense Edge is made by a complicated process where we first mill a block of aluminum, anodize it and then inject soft plastic around the interior surface. As we entered mass production, our initial results were not meeting our high standards. Production has since stabilized and we are able to give more precise ship windows for your orders.

    Apple Watch 42 mm Silver - Silver units of Defense Edge have landed in Los Angeles and are in the process of transferring to our fulfillment warehouse for shipping. Shipping Window - June 1 - 5 Gold - Shipping Window - June 22 - 26
    Apple Watch 38 mm Silver - Shipping Window - June 15 - 19 Gold - Shipping Window - - June 22 - 26
    Again, we deeply apologise for the delays in fulfilling your order. Please know that if you have changed your mind about purchasing Defence Edge, you can reply to this email and we will quickly refund your money.

    We appreciate your interest and business. We are working to get Defence Edge into your hands as soon as possible.
    So I acknowledged the email by replying and hoped they could ship as scheduled.
    On 19 June, I still havenít received my tracking number so I emailed them again. And here is the email that pissed me off that they couldnít even give a valid reason on canceling my order at their side, while they said the shipped to some other customers indeed. This is completely a discrimination, unfair and unprofessional, as they should say to themselves instead!

    A few weeks ago, we began shipping our Defense Edge in silver for the 48 mm Apple Watch. While our production continues, yet again, we are unable to maintain our latest schedule to you.

    At this point, it would be extremely unfair and unprofessional to hold your money or to make further schedule commitments as those commitments would not be credible.

    So today, we are refunding your money. Defense Edge in multiple colors will continue to launch this summer but the timing is unknown. When the remaining models of Defense Edge are safely in our warehouse, ready to ship, we will make it available for purchase.

    As our apology, here is a discount code for 50% off anything in our store. You can use this code for a future purchase of Defense Edge or anything else you like.

    Again, we apologize for the delay.
  2. #2  
    kch50428's Avatar
    iMore Genius

    20,845 Posts
    Global Posts
    21,726 Global Posts

    Default Re: Extremely bad experience in order X-Doria Defense Edge

    Caveat emptor. Thanks for sharing...
    chanxin likes this.
  3. #3  
    Biggs91276's Avatar
    iMore Newbie

    46 Posts
    Global Posts
    47 Global Posts

    Default Re: Extremely bad experience in order X-Doria Defense Edge

    Extremely bad experience in order X-Doria Defense Edge-imageuploadedbyimore-forums1435439007.739657.jpgClick image for larger version. 

Name:	ImageUploadedByiMore Forums1435439007.739657.jpg 
Views:	40 
Size:	48.3 KB 
ID:	84032
    tsparks1 likes this.
  4. #4  
    Biggs91276's Avatar
    iMore Newbie

    46 Posts
    Global Posts
    47 Global Posts

    Default Re: Extremely bad experience in order X-Doria Defense Edge

    Just picked up the X-doria case from best buy. I like it alot!!
  5. #5  
    tsparks1's Avatar
    iMore Intermediate

    364 Posts
    Global Posts
    493 Global Posts

    Default Re: Extremely bad experience in order X-Doria Defense Edge

    Hey, I like that! Checked out the Defense Gear for the 6+ as well and I do believe I'll be ordering both. Thanks OP for the heads up on what looks to be a very nice guard for both my watch and my phone.

Similar Threads

  1. How can I lock my apps on the iPhone 5C?
    By Utkarsh Dubey in forum Ask a Question
    Replies: 9
    Last Post: 11-11-2015, 02:17 PM
  2. Added a new contact to my husbands phone. Appeared in recents
    By iMore Question in forum Ask a Question
    Replies: 7
    Last Post: 06-20-2015, 02:43 PM
  3. Replies: 2
    Last Post: 06-20-2015, 06:44 AM
  4. What type of RAM is in the iPhone 6?
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 06-19-2015, 01:54 PM
  5. The Post Office launches its own affordable mobile network in the UK
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 06-19-2015, 04:40 AM

Posting Permissions