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  1. Thread AuthorThread Author   #1  
    borntobeoutdoors's Avatar
    iMore Nanite

    Posts
    2 Posts

    Question Changed password, can't log in to Apple TV

    I had to reset my apple id password. Having trouble getting it set up in my Apple TV.

    I go to settings, I logged out of the old account. Logged back in. I put in the new password and told Apple TV to save it. I then got a notice that an authentication was being sent to my other devices. I approved the new log in on my Iphone ed was given a six digit code, three digits, space, 3 digits.??? ??? I was told to enter this code after my user id password. I have tried it several different ways but none work. I'm always given the message that it was entered incorrectly. Here are all the ays I tried.

    Enter my apple id password hit return waiting for an authhentifican screen, none
    Enter my apple id password followed by the six digit authentification number with no spaces anywhere
    Enter my apple id password with a space and then the authentification number with a space between the first and last three digits
    Enter my apple id password with a space and then the Authentification number with no space between the first and last three digits
    Enter my apple id password with no space, then the apple Authentification number wnd a space between the first and last three digits.

    None of the above work. It keeps telling me that it's entered incorrectly.I have used every possible combination and nothing works.

    How do I take care of this and why can't apple just have a screen after sending the verificarion like all of my other devices?
  2. Best Answer

    Hiya, borntobeoutdoors!

    I think I might have a solution for you. It looks like you might be requesting the authentication code after you've alread put in your password and tapped/clicked to sign in.

    If you have an iOS device or a Mac, we can generate an authentication code before you go to type your password.

    On iOS

    1. Launch Settings and tap on iCloud.
    2. Tap on your Apple ID.
    3. Tap Password & Security.
    4. Tap Get Verification Code.
    5. Write down the Verification Code or commit it to memory.


    Click image for larger version. 

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ID:	112675

    On macOS

    1. Launch System Preferences.
    2. Click iCloud.
    3. Click Account Details.
    4. If prompted, enter your password.
    5. Click Security.
    6. Click Get Verification Code.
    7. Write down the Verification Code or commit it to memory.


    Click image for larger version. 

Name:	apple-tv-login-forum-macOS.jpg 
Views:	2 
Size:	246.0 KB 
ID:	112676

    OK, now that you've got a Verification Code and you haven't yet entered your password on Apple TV, let's proceed.

    For the sake of this tutorial, let's say your password is
    Code:
    chocolateisgood
    and Apple sent you
    Code:
    123456
    as your verification code.

    1. Go to the login screen on Apple TV.
    2. If it shows your Apple ID is logged in, start by logging out.
    3. Click to log in and type in your Apple ID.
    4. In the password field, type the following:
      Code:
      chocolateisgood123456
    5. Click to sign in.



    By requesting your Verification Code ahead of time, maybe that'll shake out any buginess related to Apple's 2FA! Let me know how it goes!

  3. #2  

    Default Re: Changed password, can't log in to Apple TV

    Welcome to iMore!

    Just had a friend go through this same thing. We tried many of the things you tried and then some. Our final solution was to use iTunes on my iMac to factory reset it. Then updated it right away while still connected to iTunes. Reconnected to his TV, signed in, and my friend has had no issues since.

    Not saying this is the only solution, but it is what works for us. Maybe some ther members can come along and offer some other suggestions for you to try.
  4. #3  
    Mikah Sargent's Avatar
    Senior Editor, iMore

    Posts
    17 Posts

    Default Re: Changed password, can't log in to Apple TV

    Hiya, borntobeoutdoors!

    I think I might have a solution for you. It looks like you might be requesting the authentication code after you've alread put in your password and tapped/clicked to sign in.

    If you have an iOS device or a Mac, we can generate an authentication code before you go to type your password.

    On iOS

    1. Launch Settings and tap on iCloud.
    2. Tap on your Apple ID.
    3. Tap Password & Security.
    4. Tap Get Verification Code.
    5. Write down the Verification Code or commit it to memory.


    Click image for larger version. 

Name:	apple-tv-login-help-forum-iOS.png 
Views:	2 
Size:	970.3 KB 
ID:	112675

    On macOS

    1. Launch System Preferences.
    2. Click iCloud.
    3. Click Account Details.
    4. If prompted, enter your password.
    5. Click Security.
    6. Click Get Verification Code.
    7. Write down the Verification Code or commit it to memory.


    Click image for larger version. 

Name:	apple-tv-login-forum-macOS.jpg 
Views:	2 
Size:	246.0 KB 
ID:	112676

    OK, now that you've got a Verification Code and you haven't yet entered your password on Apple TV, let's proceed.

    For the sake of this tutorial, let's say your password is
    Code:
    chocolateisgood
    and Apple sent you
    Code:
    123456
    as your verification code.

    1. Go to the login screen on Apple TV.
    2. If it shows your Apple ID is logged in, start by logging out.
    3. Click to log in and type in your Apple ID.
    4. In the password field, type the following:
      Code:
      chocolateisgood123456
    5. Click to sign in.



    By requesting your Verification Code ahead of time, maybe that'll shake out any buginess related to Apple's 2FA! Let me know how it goes!
  5. #4  
    James Falconer's Avatar
    Community Manager

    Posts
    1,370 Posts

    Default Re: Changed password, can't log in to Apple TV

    Now THAT ^ is a helpful post. Thanks Mikah!!
    Just_Me_D likes this.
  6. Thread AuthorThread Author   #5  
    borntobeoutdoors's Avatar
    iMore Nanite

    Posts
    2 Posts

    Default Re: Changed password, can't log in to Apple TV

    It worked.
    A little different. I did as you suggested, with the password and the code and it said that it was the incorrect username or password. So I did as I did before, used my password. Then it sent me another user id and back to the log in screen with my username in it. I typed in my password and the code all together and it worked.

    Thanks. I'm a little puzzled because I had actually done that a couple of times earlier.
    Last edited by borntobeoutdoors; 10-05-2016 at 08:13 PM. Reason: spelling

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