Apple TV - Frustrated with configuration and no help from Apple Support
I got my Apple TV about a month ago and just got my new HDMI media switch and cables so I could hook it up. I have had the WORST experience with Apple Support in a nearly 20+ years of using Apple products. First the level 1 tech had no clue how to use Apple Configurator (at all) she puts me on hold and after 5 minutes I get transferred and I was not told I was being transfererd. This tech also tells me he has only used Apple Configurator once and to just hook up the Apple TV and do the install that way. Then after the 25 minutes of being on the call I get a fast busy and hung up on. Thank you Apple.
So I go and hook up my HDMI switch get everything set up and begin setting it up. Seems easy enough until I need to find out why my iTunes media isn't there. So I call magical support again and get another (un)friendly fella who was even less helpful than the last one. I am told that Apple does NOT support any type of External HDD that is network based (like my WD MyCloud Duo that is tied into my Airport Extreme). Odd how that is since they used to support external HDD just fine. I asked where I am supposed to put 1TB of media (and growing daily), he told me an external HDD connected via 1 of the 2 USB ports on my MBP. Perhaps I should buy a Mac Mini to run my iTunes (not likely). So after the run around with this support agent who is simply not getting my question about how to share my iTunes (also I hate iTunes 12 the UI sucks even more than the app itself) and I finally turn on Family Sharing on my computer, my wife's computer (Win7) and also turn on AirPlay Multiple for the computer and Apple TV on her computer (sharing my iTunes) and just the computer on my iTunes.
Since she leaves her computer on all the time most in sleep mode she can simply select my iTunes Library and voila get access to the media.
Here is the challenging part, I did update my Apple TV software, but when I configured Family Sharing tied it into my AppleTV and iTunes shouldn't it show ALL of my media under "COMPUTER"? Its only showing a few albums and that's it. No movies, no TV Shows, No other music, no Podcasts, just a few albums. Now I get that my 1TB of movies, TV Shows and music may take a bit to show up but really the sorting on the Apple TV for "COMPUTER" is about as useful as the iTunes App search which is useless too.
Did I miss something in my configuration? Does it take hours for the first time to load?
Thanks in advance.