Totally blown away by Apple Store service
So yesterday we headed to Ottawa for a concert and, since we have my old 6 Plus my husband is using (which has AppleCare expiring in September) and my 6S Plus with AppleCare, I wanted to take his in to be checked out before coverage ran out. He had a chip in the screen from a fall (but no other damage) but it's been dropping wifi for some time now and I wanted them to look at it. They swapped the phone and didn't charge even the AppleCare deductible - I couldn't believe it. Meanwhile, my 6S+ has had a deep but cosmetic scratch in the screen for some time that ran from the edge 3/4 of the way across the screen. I mentioned that to the Genius who was working with us.
He replaced the screen at no charge under warranty. Not even a deductible. I fully expected to pay the deductibles for both phones and was fully happy to do so.
Pretty much cemented me as Apple for life. WTG Bayshore Apple Store
- 07-17-2016, 01:51 PM #2
- 07-17-2016, 02:04 PM #3
- 07-21-2016, 10:15 PM #4
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