1. deckem's Avatar
    A few days ago I lost almost all of my playlists from Apple Music on my iPhone. The only lists that remain are two albums that I own, and few of the playlist I added but which now no longer contain any music. No interaction from me; I tried to listen to music and it wasn't there.

    All of my playlists are accessible via iTunes.

    I have signed out/in Apple Music on my iPhone to no avail and restarted my iPhone. I've posted on the Apple forums, along with a bunch of other users, but Apple has neither acknowledged a problem nor replied to the posts.

    Is anyone else having this issue?

    I have no desire to re-add all of the playlists I've diligently been adding to my phone since Apple Music released, and the fact that the playlists all appear in my iTunes, across multiple PCs, suggests that problem is with the iPhone app or service.
    07-31-2015 11:22 AM
  2. Ledsteplin's Avatar
    I don't use Music. But hopefully someone will come to help.
    07-31-2015 11:35 AM
  3. crankerchick's Avatar
    Have you tried turning off iCloud Music Library and turning it back on?

    The Apple forums are not monitored Apple tech support. It's just another community of people helping each other (or not, as it seems).
    07-31-2015 11:43 AM
  4. deckem's Avatar
    Resolution:

    The iCloud Music Library setting was unchecked in Settings - Music.
    However, I could 'Remove this Device' from within Apple Music. Doing so seemed to have no effect, because when I close and open the Remove on is still there.

    How the setting was unchecked, I do not know. I probably unwittingly unchecked it thinking it would do something good and then didn't put two and two together until Apple support had me jumping through iTunes on my PC.

    (Side now for any interested; whatever system Apple uses to share your screen with them is not yet compatible with Windows 10 regardless of browser choice.)
    07-31-2015 03:29 PM
  5. vesperdem's Avatar
    Have you tried turning off iCloud Music Library and turning it back on?
    Have you ever seen the British TV show called "The IT Crowd"? The above statement is pretty much an exact copy of the shows main character answering an IT question. It just made me LOL.
    Tartarus likes this.
    07-31-2015 06:59 PM
  6. crankerchick's Avatar
    Have you ever seen the British TV show called "The IT Crowd"? The above statement is pretty much an exact copy of the shows main character answering an IT question. It just made me LOL.
    Well I guess I have to look this show up now so I can know if I'm being made fun of or not.


    Sent from my iPhone 6 Plus using Tapatalk
    07-31-2015 10:53 PM
  7. vesperdem's Avatar
    Check out this set up clips on YouTube:
    crankerchick likes this.
    08-01-2015 01:17 AM
  8. torque3211's Avatar
    I was facing the same problem, i dont know how the icloud music library under music setting got unchecked.. Just enabled it again and selected replace... All songs were back...
    08-01-2015 07:05 AM
  9. crankerchick's Avatar
    LOL man I do sound like that. But in my defense, this one needed it turned back on again!


    Sent from my iPad using Tapatalk
    08-01-2015 09:59 PM
  10. vesperdem's Avatar
    I understand. It's just that when I read that sentence, that show immediately popped into my head.
    08-01-2015 10:43 PM
  11. laserman5000's Avatar
    This is clearly a terrible UX situation...

    iTunes stopped playing music so I thought signing out and in again would fix it.

    Signed out = all music and playlists disappear.
    Signed in = all music and playlists STILL MISSING???

    Solution was buried in the preferences: a checkbox "iCloud Music Library". Checked that and it all came back.

    But in the meantime, all I wanted to do was play a song...

    Apple, what the heck kind of microsoft bumfluffery is this? Please sort it out. Maybe hire a UX person who cares about the product. Hire me! I could do a better job!
    11-08-2015 12:09 AM
  12. Chelsea Hopkins's Avatar
    Thank you so much. This worked for me, I was so scared I lost all my music but this method did work for me thanks for much😊

    Resolution:

    The iCloud Music Library setting was unchecked in Settings - Music.
    However, I could 'Remove this Device' from within Apple Music. Doing so seemed to have no effect, because when I close and open the Remove on is still there.

    How the setting was unchecked, I do not know. I probably unwittingly unchecked it thinking it would do something good and then didn't put two and two together until Apple support had me jumping through iTunes on my PC.

    (Side now for any interested; whatever system Apple uses to share your screen with them is not yet compatible with Windows 10 regardless of browser choice.)
    06-03-2016 05:08 PM
  13. sorrycompany's Avatar
    Thank you so much. This worked for me, I was so scared I lost all my music but this method did work for me thanks for much😊
    This also happened to me whilst listening. Open apple music as it stopped playing to find no music. Seems like a random glitch? Definitely not us that turned it off.
    08-05-2016 10:36 AM
  14. tom_todhunter's Avatar
    I have plugged my iPhone into my PC that is running iTunes where the playlist are in fact working. It appears to be re synching up the music on my iPhone and iTunes to include the play lists.

    we will see as they system said I have nearly 900 items to sync and not all of the files (11 have transfered back to the iPhone
    08-11-2016 10:48 PM

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