1. zachpenguin's Avatar
    I just received my otterbox and I love the new design. Soooo much better and the silicone feels really good in hand.
    10-04-2012 05:10 PM
  2. LSglock89's Avatar
    I think I am going to have to pull my recommendation for the OtterBox Defender. I took the phone out of the case to wipe it down and I found a coupe scratches and gouges on the screen that I cannot get to wipe away. I am extremely disappointed.

    As most of you know the case also attracts a lot of dust and such. I have taken pictures of the dust, and I'll post them below...also of the nicks/scratches that are now present on my phone.

    Here is the dust after only a day or two of use:









    And here are the nicks/scratches to the left and right of the Home button:





    chippy19977 likes this.
    10-21-2012 10:23 PM
  3. iLive an iLife's Avatar
    I read this original review whenever it was first posted and am glad I stopped back. I am on a quest to find an iPhone 5 now and was JUST about to order a defender from Amazon. Loved the case for the 4S but this has me worried...

    - - - Updated - - -

    I read this original review whenever it was first posted and am glad I stopped back. I am on a quest to find an iPhone 5 now and was JUST about to order a defender from Amazon. Loved the case for the 4S but this has me worried...
    10-23-2012 05:14 PM
  4. jerome g's Avatar
    Just got one of these things, now I know what the iPad mini feels like !
    10-24-2012 09:50 PM
  5. chippy19977's Avatar
    Based on the update in post 27 I took mine off as well and had the same gouges down on either side of the home button and one right under the earpiece. Thankfully I had replaced the built in screen protector with a 3rd party one, but off the Otterbox went. I don't want to risk it eventually gouging through the screen shield and scratching the glass. Back to Speck Candyshell for now.
    10-26-2012 07:39 AM
  6. LSglock89's Avatar
    Based on the update in post 27 I took mine off as well and had the same gouges down on either side of the home button and one right under the earpiece. Thankfully I had replaced the built in screen protector with a 3rd party one, but off the Otterbox went. I don't want to risk it eventually gouging through the screen shield and scratching the glass. Back to Speck Candyshell for now.
    Yea unfortunately I didn't have a screen protector on underneath...didn't think I needed it. All well I guess...it's just a phone.

    Still irritates me.
    10-26-2012 07:57 AM
  7. zachpenguin's Avatar
    It's too bad that your phones have taken damage. I am still loving my otterbox and haven't found any scratches or gouges anywhere after using it a couple of weeks. I am sending it back under warranty though as the color of the silicone has faded in spots to white and looks terrible after only a couple of weeks. Otherwise I am a very happy camper with the new design of the defender.
    10-26-2012 12:07 PM
  8. twkufahl's Avatar
    Is anyone else experiencing an ill fit with their iPhone 5? I've always used Otterbox Defender cases, and I feel like the quality of their designs has deteriorated over time (particularly the iPad 2 and iPad 3rd gen. Defenders). My iPhone does not have a snug vertical fit. If I shake it, even gently, I can feel and hear it moving in the case. Once PowerSupport releases their screen shield and I open up the case for that, I plan to try and figure out a way to put in some kind of foam spacers. It's really disappointing, though.
    10-26-2012 08:15 PM
  9. kilcher's Avatar
    Mine is fine but I've seen one or two people mention it. Try contacting the company. My guess is it was an early batch.


    Follow me on the Twitter! @_jorts
    10-27-2012 09:13 AM
  10. LSglock89's Avatar
    If you look around the home button area... You'll see what I refer to as burrs.

    Those areas coincide with the area of the scratches.
    Attached Thumbnails OtterBox Defender Series iPhone 5 Review-imageuploadedbyimore-forums1351360661.159172.jpg   OtterBox Defender Series iPhone 5 Review-imageuploadedbyimore-forums1351360671.708770.jpg  
    10-27-2012 12:58 PM
  11. DoubleEagle's Avatar
    Is anyone else experiencing an ill fit with their iPhone 5? I've always used Otterbox Defender cases, and I feel like the quality of their designs has deteriorated over time (particularly the iPad 2 and iPad 3rd gen. Defenders). My iPhone does not have a snug vertical fit. If I shake it, even gently, I can feel and hear it moving in the case. Once PowerSupport releases their screen shield and I open up the case for that, I plan to try and figure out a way to put in some kind of foam spacers. It's really disappointing, though.
    Noticed the same thing! I returned it for a refund.
    10-27-2012 01:27 PM
  12. Spat's Avatar
    Wish I had read this earlier! Ordered a defender for iPhone 5. Should be here Mon. Have always used Otterbox. I use it to protect iPhone from scratches don't want one to actually cause them.
    Any recommendation for another one that protects well? Thanks
    10-27-2012 02:02 PM
  13. LSglock89's Avatar
    Wish I had read this earlier! Ordered a defender for iPhone 5. Should be here Mon. Have always used Otterbox. I use it to protect iPhone from scratches don't want one to actually cause them.
    Any recommendation for another one that protects well? Thanks
    Same here, I had a lot of faith in their products.

    I emailed them to tell them what happened, but I haven't heard from them yet.
    10-27-2012 02:24 PM
  14. twkufahl's Avatar
    Last night I wrote a very long email to Otterbox documenting my increasing disappointment with the deterioration of the quality of their products. I've had a Defender for my iPhone 3G, Droid X, iPhone 4, iPad, iPad 2 (I have had both the iPad 2 Defender and the 3rd generation iPad Defender), and iPhone 5. The iPhone 3G and original iPad were by far my favorite. The iPad 2 Defender was my least favorite. The email was probably a huge waste of time, and I doubt anyone of consequence will read it, but it was at least somewhat cathartic. I'm pondering a move to Trident cases. If Trident made an iPad case with a removable polycarbonate screen cover like the Defender has, I'd almost certainly give it a try.
    10-27-2012 03:25 PM
  15. LSglock89's Avatar
    I got a reply from them. All they will do is replace the case.

    I don't want another one of their products.
    10-27-2012 08:31 PM
  16. CandyBean's Avatar
    i would really prefer if they fully covered the back instead of that hole to show the apple logo
    10-30-2012 04:28 PM
  17. LSglock89's Avatar
    i would really prefer if they fully covered the back instead of that hole to show the apple logo
    I actually prefer the cutout...I wish more cases would do it.

    However I wish they put the clear plastic behind the hole on the commuter case like they do on the defender series.
    10-30-2012 04:43 PM
  18. DrConcrete's Avatar
    Has anyone else experienced wear of the outer case near the hard "notch" where the belt clip locks in? My case is looking quite worn there after only a week on the phone.
    10-30-2012 08:21 PM
  19. iphonefizzle's Avatar
    I have the otterbox defender and have not experienced any scratches or issues with fading. I have the blue with the lime look must say happy with it.


    Sent from my iPhone 5 using Tapatalk
    10-30-2012 09:14 PM
  20. Jtsarby's Avatar
    Arrrrgh! I should not have read this thread. My phone has been in a defender since day one. I took it off and have the same marks beside the home button. Not bad but unacceptable from a case that is supposed to protect it from scratches.
    10-30-2012 10:45 PM
  21. LSglock89's Avatar
    I agree.

    I'll probably get over it...but especially since it seems to be a quality issue on their end...it gets me a little upset.
    10-31-2012 06:06 AM
  22. Zach7's Avatar
    Thank you for the follow up! Hopefully Otterbox will re-design this. I know that with my 4s i use a Zagg HD case friendly screen protector underneath my Otterbox Defender and it still works great. May keep the home button scratches away until OB fixes the problem.
    11-12-2012 12:29 PM
  23. anon(1458)'s Avatar
    Thanks for the info and pics of the case. Had one in the past on older models and this one definitely looks a bit better quality than the ones in the past.
    11-15-2012 01:12 PM
  24. LSglock89's Avatar
    Thanks for the info and pics of the case. Had one in the past on older models and this one definitely looks a bit better quality than the ones in the past.
    Overall quality does seen to be a lot better.

    By the way...Otterbox is shipping me a new case free of any charge.
    11-15-2012 07:57 PM
  25. chippy19977's Avatar
    So I tried a new Defender and the new one doesn't seem to make marks like the first one I bought. But I couldn't stand the "oil slick" the built in screen protector caused. I put on a Power Support HD anti glare film on and then the Defender and now it's perfect. No more oil slick/rainbow effect.
    12-02-2012 03:28 PM
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