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  1. #26  
    zachpenguin's Avatar
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    Default OtterBox Defender Series iPhone 5 Review

    I just received my otterbox and I love the new design. Soooo much better and the silicone feels really good in hand.
  2. Thread AuthorThread Author   #27  
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    Default Re: OtterBox Defender Series iPhone 5 Review

    I think I am going to have to pull my recommendation for the OtterBox Defender. I took the phone out of the case to wipe it down and I found a coupe scratches and gouges on the screen that I cannot get to wipe away. I am extremely disappointed.

    As most of you know the case also attracts a lot of dust and such. I have taken pictures of the dust, and I'll post them below...also of the nicks/scratches that are now present on my phone.

    Here is the dust after only a day or two of use:









    And here are the nicks/scratches to the left and right of the Home button:





    chippy19977 likes this.
  3. #28  
    iLive an iLife's Avatar
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    Default Re: OtterBox Defender Series iPhone 5 Review

    I read this original review whenever it was first posted and am glad I stopped back. I am on a quest to find an iPhone 5 now and was JUST about to order a defender from Amazon. Loved the case for the 4S but this has me worried...

    - - - Updated - - -

    I read this original review whenever it was first posted and am glad I stopped back. I am on a quest to find an iPhone 5 now and was JUST about to order a defender from Amazon. Loved the case for the 4S but this has me worried...
    Just remember, everything happens for a reason...

    If you found my post helpful, feel free to click "Thanks!"
  4. #29  
    jerome g's Avatar
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    Default OtterBox Defender Series iPhone 5 Review

    Just got one of these things, now I know what the iPad mini feels like !
  5. #30  
    chippy19977's Avatar
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    Default OtterBox Defender Series iPhone 5 Review

    Based on the update in post 27 I took mine off as well and had the same gouges down on either side of the home button and one right under the earpiece. Thankfully I had replaced the built in screen protector with a 3rd party one, but off the Otterbox went. I don't want to risk it eventually gouging through the screen shield and scratching the glass. Back to Speck Candyshell for now.
  6. Thread AuthorThread Author   #31  
    LSglock89's Avatar
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    Default OtterBox Defender Series iPhone 5 Review

    Quote Originally Posted by chippy19977 View Post
    Based on the update in post 27 I took mine off as well and had the same gouges down on either side of the home button and one right under the earpiece. Thankfully I had replaced the built in screen protector with a 3rd party one, but off the Otterbox went. I don't want to risk it eventually gouging through the screen shield and scratching the glass. Back to Speck Candyshell for now.
    Yea unfortunately I didn't have a screen protector on underneath...didn't think I needed it. All well I guess...it's just a phone.

    Still irritates me.
    [FONT=Garamond]iPhone 4 32GB Black, 2012 MBP 13" i5/FONT]
  7. #32  
    zachpenguin's Avatar
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    Default Re: OtterBox Defender Series iPhone 5 Review

    It's too bad that your phones have taken damage. I am still loving my otterbox and haven't found any scratches or gouges anywhere after using it a couple of weeks. I am sending it back under warranty though as the color of the silicone has faded in spots to white and looks terrible after only a couple of weeks. Otherwise I am a very happy camper with the new design of the defender.
  8. #33  
    twkufahl's Avatar
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    Default OtterBox Defender Series iPhone 5 Review

    Is anyone else experiencing an ill fit with their iPhone 5? I've always used Otterbox Defender cases, and I feel like the quality of their designs has deteriorated over time (particularly the iPad 2 and iPad 3rd gen. Defenders). My iPhone does not have a snug vertical fit. If I shake it, even gently, I can feel and hear it moving in the case. Once PowerSupport releases their screen shield and I open up the case for that, I plan to try and figure out a way to put in some kind of foam spacers. It's really disappointing, though.
  9. #34  
    kilcher's Avatar
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    Default OtterBox Defender Series iPhone 5 Review

    Mine is fine but I've seen one or two people mention it. Try contacting the company. My guess is it was an early batch.


    Follow me on the Twitter! @_jorts
    Follow me on the Twitter - @_jorts
  10. Thread AuthorThread Author   #35  
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    Default OtterBox Defender Series iPhone 5 Review

    If you look around the home button area... You'll see what I refer to as burrs.

    Those areas coincide with the area of the scratches.
    Attached Thumbnails Attached Thumbnails OtterBox Defender Series iPhone 5 Review-imageuploadedbyimore-forums1351360661.159172.jpg   OtterBox Defender Series iPhone 5 Review-imageuploadedbyimore-forums1351360671.708770.jpg  
    [FONT=Garamond]iPhone 4 32GB Black, 2012 MBP 13" i5/FONT]
  11. #36  
    DoubleEagle's Avatar
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    Default OtterBox Defender Series iPhone 5 Review

    Quote Originally Posted by twkufahl View Post
    Is anyone else experiencing an ill fit with their iPhone 5? I've always used Otterbox Defender cases, and I feel like the quality of their designs has deteriorated over time (particularly the iPad 2 and iPad 3rd gen. Defenders). My iPhone does not have a snug vertical fit. If I shake it, even gently, I can feel and hear it moving in the case. Once PowerSupport releases their screen shield and I open up the case for that, I plan to try and figure out a way to put in some kind of foam spacers. It's really disappointing, though.
    Noticed the same thing! I returned it for a refund.
  12. #37  
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    Default OtterBox Defender Series iPhone 5 Review

    Wish I had read this earlier! Ordered a defender for iPhone 5. Should be here Mon. Have always used Otterbox. I use it to protect iPhone from scratches don't want one to actually cause them.
    Any recommendation for another one that protects well? Thanks
  13. Thread AuthorThread Author   #38  
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    Default OtterBox Defender Series iPhone 5 Review

    Quote Originally Posted by Spat View Post
    Wish I had read this earlier! Ordered a defender for iPhone 5. Should be here Mon. Have always used Otterbox. I use it to protect iPhone from scratches don't want one to actually cause them.
    Any recommendation for another one that protects well? Thanks
    Same here, I had a lot of faith in their products.

    I emailed them to tell them what happened, but I haven't heard from them yet.
    [FONT=Garamond]iPhone 4 32GB Black, 2012 MBP 13" i5/FONT]
  14. #39  
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    Default OtterBox Defender Series iPhone 5 Review

    Last night I wrote a very long email to Otterbox documenting my increasing disappointment with the deterioration of the quality of their products. I've had a Defender for my iPhone 3G, Droid X, iPhone 4, iPad, iPad 2 (I have had both the iPad 2 Defender and the 3rd generation iPad Defender), and iPhone 5. The iPhone 3G and original iPad were by far my favorite. The iPad 2 Defender was my least favorite. The email was probably a huge waste of time, and I doubt anyone of consequence will read it, but it was at least somewhat cathartic. I'm pondering a move to Trident cases. If Trident made an iPad case with a removable polycarbonate screen cover like the Defender has, I'd almost certainly give it a try.
  15. Thread AuthorThread Author   #40  
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    Default OtterBox Defender Series iPhone 5 Review

    I got a reply from them. All they will do is replace the case.

    I don't want another one of their products.
    [FONT=Garamond]iPhone 4 32GB Black, 2012 MBP 13" i5/FONT]
  16. #41  
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    Default Re: OtterBox Defender Series iPhone 5 Review

    i would really prefer if they fully covered the back instead of that hole to show the apple logo
  17. Thread AuthorThread Author   #42  
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    Default OtterBox Defender Series iPhone 5 Review

    Quote Originally Posted by CandyBean View Post
    i would really prefer if they fully covered the back instead of that hole to show the apple logo
    I actually prefer the cutout...I wish more cases would do it.

    However I wish they put the clear plastic behind the hole on the commuter case like they do on the defender series.
    [FONT=Garamond]iPhone 4 32GB Black, 2012 MBP 13" i5/FONT]
  18. #43  
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    Default OtterBox Defender Series iPhone 5 Review

    Has anyone else experienced wear of the outer case near the hard "notch" where the belt clip locks in? My case is looking quite worn there after only a week on the phone.
  19. #44  
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    Default OtterBox Defender Series iPhone 5 Review

    I have the otterbox defender and have not experienced any scratches or issues with fading. I have the blue with the lime look must say happy with it.


    Sent from my iPhone 5 using Tapatalk
  20. #45  
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    Default OtterBox Defender Series iPhone 5 Review

    Arrrrgh! I should not have read this thread. My phone has been in a defender since day one. I took it off and have the same marks beside the home button. Not bad but unacceptable from a case that is supposed to protect it from scratches.
  21. Thread AuthorThread Author   #46  
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    Default OtterBox Defender Series iPhone 5 Review

    I agree.

    I'll probably get over it...but especially since it seems to be a quality issue on their end...it gets me a little upset.
    [FONT=Garamond]iPhone 4 32GB Black, 2012 MBP 13" i5/FONT]
  22. #47  
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    Default Re: OtterBox Defender Series iPhone 5 Review

    Thank you for the follow up! Hopefully Otterbox will re-design this. I know that with my 4s i use a Zagg HD case friendly screen protector underneath my Otterbox Defender and it still works great. May keep the home button scratches away until OB fixes the problem.
  23. #48  
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    Default Re: OtterBox Defender Series iPhone 5 Review

    Thanks for the info and pics of the case. Had one in the past on older models and this one definitely looks a bit better quality than the ones in the past.
  24. Thread AuthorThread Author   #49  
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    Default OtterBox Defender Series iPhone 5 Review

    Quote Originally Posted by mixercub View Post
    Thanks for the info and pics of the case. Had one in the past on older models and this one definitely looks a bit better quality than the ones in the past.
    Overall quality does seen to be a lot better.

    By the way...Otterbox is shipping me a new case free of any charge.
    [FONT=Garamond]iPhone 4 32GB Black, 2012 MBP 13" i5/FONT]
  25. #50  
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    Default OtterBox Defender Series iPhone 5 Review

    So I tried a new Defender and the new one doesn't seem to make marks like the first one I bought. But I couldn't stand the "oil slick" the built in screen protector caused. I put on a Power Support HD anti glare film on and then the Defender and now it's perfect. No more oil slick/rainbow effect.
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