- 09-18-2012, 06:34 PM #876
In the past, I have always gotten shipping/tracking info in advance... and was just saying that I haven't gotten anything this time around. I did look into the UPS tracking thing using a reference number and found nothing... but regardless, it will be here sooner or later. Not worth getting one's knickers in a knot over.
- 09-18-2012, 06:50 PM #877
- 09-18-2012, 06:58 PM #878
- 09-18-2012, 07:07 PM #879
Starting to get nervous since I haven't seen my credit card charged yet. So I sent a message to Verizon support via their website and received the following email. I'm hoping this rep knows what he's talking about.
Dear Valued Customer,
Your order is being processed and is on track for 09/21 delivery.
To check your order status, modify the payment type, or cancel your order, please visit:
For questions regarding your order, please reply to this email or call our Internet Order Center at 866-338-7390 Monday-Friday 8am-10pm or Saturday 8am-5pm EST.
Thank you for using Verizon Wireless products and services.
We appreciate your business.
- 09-18-2012, 07:10 PM #880
I still think AT&T will hit the 9/21 delivery date for the first round of orders. I, like so many of the rest of you, spoke to AT&T today. I got my confirmation email at 2:09 am CST (9 mins after orders went live). I figure surely I'm in the first batch. I got a 32 gig white iPhone 5. My CC charge is still pending and the status is processing / preparing for shipment. The AT&T dude told me the iPhone is at their shipping facility just waiting for the go-ahead from Apple to ship them out. He said they are being very strict about breaking the on-sale date, so AT&T is waiting to ship out. Honestly, shipping should happen tomorrow for most locations in the US to receive on Friday. IF my CC isn't charged or I don't see tracking by tomorrow (Wednesday) then I'll be worried.
I know for each rep you talk to you get a different answer, but I think what this guy said is probably pretty accurate. I don't see any reason why we wouldn't get our phones on 9/21 if you ordered within the first hour or two and your confirmation email said 9/21.
Maybe I'm just being overly positive, but I'm still expecting mine on Friday.
- 09-18-2012, 07:11 PM #881
Also, I'm pretty sure they can't / won't charge your CC until the item has shipped. So if you're seeing a CC charge that has actually gone thru (not just pending) then that should mean your phone has shipped. Maybe I'm not correct in thinking that though.
- 09-18-2012, 07:36 PM #882
I spoke with Apple and they told me that they have not pulled any of AT&T pre-orders. He even put me on hold and made few calls to confirm with upper sales management. Said it sounds like AT&T did not order enough in advance and was trying to make Apple look like the bad guys.
They have opened a case will discuss the issue with AT&T and get back to me tomorrow.
- 09-18-2012, 07:39 PM #883
- 09-18-2012, 07:40 PM #884
Well my order has changed to: Your order has been sent for processing. I guess that's a good thing! But my expected ship date that was 9/21 now has nothing next to it! Hopefully that changes tomorrow! Still no tracking number though...
- 09-18-2012, 07:47 PM #885
- 09-18-2012, 07:54 PM #886
- 09-18-2012, 07:55 PM #887
- 09-18-2012, 07:56 PM #888
Verizon site is even guaranteeing if I order today I will have by October 5th. AT$T is saying my order wil be ready to ship between the 4th to the 15th. They then said something about having 21 days to ship. That's when I hung up in fustration.
- 09-18-2012, 07:58 PM #889iMore Pro
- 706 Posts
I think AT&T did mess up cause they were taking preorders for 9/21 hours after Apple changed theirs to 1-2 week delivery. Now AT&T has x amount of customers thinking they're getting it on release date and AT&T can probably fulfill a fifth of that amount , hence they're blaming it on Apple.
- 09-18-2012, 07:58 PM #890
- 09-18-2012, 07:59 PM #891
- 09-18-2012, 07:59 PM #892
FedEX picked up the phone I ordered 9am today and the tracking system showes it at my local FedEX sorting facility at 8:30 pm. It should be in my grubby little hands by Thursday worst case. FedEx delivered the Otterbox and screen protectors today. I placed the order for both phone and accessories 3:30am Friday.
Last edited by Rough1200; 09-18-2012 at 08:11 PM.
- 09-18-2012, 08:00 PM #893
- 09-18-2012, 08:04 PM #894
- 09-18-2012, 08:08 PM #895
- 09-18-2012, 08:19 PM #896
- 09-18-2012, 08:22 PM #897iPhone Nanite
- 8 Posts
FYI: Ordered from Apple at 2:10am central time. My order status still reads "Preparing for Shipment". My credit card was charged 9/15. I have not received any info from Apple regarding shipping/tracking as of this writing.
Last edited by glory1052; 09-18-2012 at 08:31 PM. Reason: adding information
- 09-18-2012, 08:22 PM #898
- 09-18-2012, 08:24 PM #899
- 09-18-2012, 08:26 PM #900