I've had my Mophie since mid-April & i take my phone in/out of the case on a daily basis because i use it to charge up while on the go regardless where my battery % is at - i then remove my phone from the Mophie into a Speck cs flip to charge the Mophie up. I just took my phone out of my Mophie now to inspect the metal band around the side and there are no marks or scratches at all. Not even on the back of my phone.
Originally Posted by larsonage
Perhaps you had some dirt or dust get inbetween while putting your phone into or out causing the scratches ??? idk.
Otherwise the inside of the Mophie is very smooth to prevent scratching etc.
When you purchased your Mophie, was it from a retail dealer, like BestBuy, or directly from Mophie. I've read quite a few people that purchased their "Mophie" from Amazon or eBay and they are counterfiet even tho they look legit.
Also the one I purchase didn't even have a decent charge to it. It died very fast.
If you did get your Mophie from a retail dealer, its also possible that you had a defective battery. I had to return my white/gray plus because the battery indicator on the bottom still showed 4 lights lit up even tho i charged my phone from 35%, meaning the lights shouldve only shown 1 or 2 lit up. I've ret'd the white/gray to BestBuy & they were out of stock, so i ordered directly from Mophie (black/purple instead) to replace my 2nd Mophie.
Mophie does warranty their products-you can go onto their website and register your product with its individual serial # found on the inside of the case itself - but if you didnt do that, as long as you had your original receipt & it was purchased from a retail dealer I'm sure if you called Mophie they could guide you to receive a replacement to make your product right (as long as it wasnt a counterfeit case)
edit: also just to add, I know Mophie says your case comes to you fully charged, but with mine when I got them I always plugged them in to charge anyway to be sure the battery is to full capacity when I used it for the first time because honestly, when the case is made and charged you don't know how long it sat before arriving to you which in the meantime it could've lost some battery just "sitting".