1. GadgetMomma's Avatar
    Hello!

    I just got a Mophie Juice Pack Plus for my iPhone 4S. Did I understand it correctly in that if I have my iPhone IN the case and plug it up to the computer to charge, that it will charge both the iPhone and my case at the same time? I thought that's what it said, but my phone is in the case and the case is charging, but my phone isn't doing anything. I know that once the case is fully charged that I can switch on the power and it will charge my phone, but I thought the purpose was to start out with two fully charged batteries. Am I wrong? Or does it charge the case first, THEN charge the phone? Which again would add to total charge time, but that's ok, I just wanted to check. Thanks for any help!
    02-28-2012 09:24 AM
  2. vietalogy's Avatar
    I think you have to have the case powered on so you can charged both case and phone while it's plugged in.


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    02-28-2012 09:29 AM
  3. GadgetMomma's Avatar
    Thanks so much for the reply!

    I've tried it both ways - with the pack powered on to send power to the phone, and with it turned off thinking that perhaps that was the correct way to do it. Neither way sent power to my phone. Then I thought that since I let my juice pack battery run down pretty low in order to optimize it, that maybe it needed to charge up a little in order to start sending power to the phone. I left it plugged up that way for an hour, and my phone never started charging, although the pack kept charging just fine. So I'm just not sure if I'm doing something wrong, or if I completely misunderstood what they said it would do!
    02-28-2012 11:02 AM
  4. vietalogy's Avatar
    Have you tried charging from an outlet and not a computer?


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    02-28-2012 04:54 PM
  5. patricksmangan's Avatar
    Outlet will be faster. If it completely charges mophie first, press the bottom button. If all lights light up, the mophie is completely charged and the outlet is charging the phone. I keep the mophie on all ways, and charge them both at the same time every night with an outlet.
    02-28-2012 08:53 PM
  6. Cleveland's Avatar
    The battery pack isn't switched off in the juice pack is it ? There is that toggle remember to turn it on and off from the device
    03-01-2012 12:42 AM
  7. richarddwyer10's Avatar
    Mine charges both phone and case regardless of the switch position . Sounds like you've got a dud send it back
    03-01-2012 02:00 AM
  8. mophiehelp's Avatar
    Hey Jenn,

    Sorry about you case. The case and your iPhone should be charging at the same time. We have a 1 year warranty on all our products, just fill out this form and our tech support will contact you as soon as possible. www[dot]mophie[dot]com/ts

    - Katie at mophie.
    Last edited by mophiehelp; 03-02-2012 at 01:53 PM.
    03-02-2012 01:37 PM
  9. Archer1123's Avatar
    My warranty ran out in July 2012. The Mophie stooped charging about 3 months later . Now all I have is an expensive case. Not impressed with the product.
    12-06-2012 09:46 AM
  10. Stef3anie's Avatar
    I think you have to have the case powered on so you can charged both case and phone while it's plugged in.



    12-06-2012 08:18 PM
  11. nocamo33's Avatar
    Ditto that.
    07-28-2015 04:41 PM
  12. donemt's Avatar
    My warranty ran out in July 2012. The Mophie stooped charging about 3 months later . Now all I have is an expensive case. Not impressed with the product.
    The Mophie is rated for about 500 full cycle charges for the iPhones and states so both on their site and in the handbook in the case's box. Since they have a manufacturers warranty of one year and you say that yours ran out in 2012 it's almost four years old and probably past the 500 cycle limit.
    08-03-2015 04:07 PM
  13. iEd's Avatar
    The Mophie is rated for about 500 full cycle charges for the iPhones and states so both on their site and in the handbook in the case's box. Since they have a manufacturers warranty of one year and you say that yours ran out in 2012 it's almost four years old and probably past the 500 cycle limit.
    Do you realize this thread is from 2012.


    Sent from my iPod touch using Tapatalk
    08-03-2015 06:43 PM
  14. donemt's Avatar
    Do you realize this thread is from 2012.


    Sent from my iPod touch using Tapatalk
    Ops that's what happens when you don't read the date. My bad
    08-04-2015 09:51 AM
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