After reading countless reviews and watching all the videos on Youtube and their website, I purchased a full coverage Invisible Shield for my 3g...I used Paypal on the Zag website (thinking that it would speed things along)...then, i paid extra to have it UPS shipped..(again, thinking it would speed things along). Well, a week after i purchased it...i had no response from them...so i called. It seems that PayPal has an issue letting Zag know that they have payment for an order. So, if i hadn't called, they would have never known that my order was even there. So, i was nicely told that my order would get processed through and it would go from pending to processing in their system, (which mean's that they will start "cutting" the pieces and get them shipped out to me)...and that it would take 2-3 days to get it processed out. I was told by the nice lady at customer service that i should see it in 2-3 business days...even though i told her that i am in Georgia and she is in Utah...but she again said 2-3 business days. I thought that she ment that the company was going to pony up and cover the cost for express shipping to fix the issue. Nope. I received and email 2 business days later with a tracking number that wouldn't track until 2 days later saying the the item was shipped on the 16th and due to me on the 22nd. 2 days from now. so, just to put this into perspective...i ordered it on 10/6, paid the extra $8 for UPS shipping and STILL have not received the Shield. I contacted Zag on the 13th and explained what happened. They replied with a canned im happy that you'er happy with that way that your problem was resolved and we look forward to taking more of your money in the future. I was shocked. So i sent another email saying that i wasn't happy and that they should have a warning on their website about using paypal and how it might slow down your order, since it was a problem that they know about and that I paid for the extra UPS Shipping and they said that they order would ship out in 2-3 business days, not that you would receive them in 2-3 business days...no apology for any inconvenience...no nothing. Just, sucks to be you, basically.
I work in customer service for a major manufacturer and i would be fired if my boss hear me tell a customer that...i knew that i would get a refund of shipping...it's not the $ that im worried about...it's the fact that they didn't even try to assist me. it seemed like they had my money and that's all they cared about. I know that they are in business to make money, i am neither naive or stupid enough to think that they would give that money back to me...i just really wanted an "im sorry for OUR internal problems and here, we'll rush your order along...instead, i am stuck waiting 2.5 weeks for a product that I want.
I am very sorry for the rant...if this is the wrong place for it Mod, please move or delete. If it helps, once i get the stupid thing, i'll do a review...LOL.
I work in customer service for a major manufacturer and i would be fired if my boss hear me tell a customer that...i knew that i would get a refund of shipping...it's not the $ that im worried about...it's the fact that they didn't even try to assist me. it seemed like they had my money and that's all they cared about. I know that they are in business to make money, i am neither naive or stupid enough to think that they would give that money back to me...i just really wanted an "im sorry for OUR internal problems and here, we'll rush your order along...instead, i am stuck waiting 2.5 weeks for a product that I want.
I am very sorry for the rant...if this is the wrong place for it Mod, please move or delete. If it helps, once i get the stupid thing, i'll do a review...LOL.