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  1. Thread AuthorThread Author   #1  
    RevJar's Avatar
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    Default Stuck in Guided Access

    I have an iPad 2 with iOS 6 on it. I was running the Disney Junior app and turned on Guided Access. Now, I can't get it to turn off. If I touch the Home button, I get the message "Guided Access is enabled. Triple-click the home button to exit." However, I can't triple-click. When I try, it just does nothing. Not even every time when I press the home button do I get the Guided Access prompt. Is there some way to force quit GA or do I have to wait until the battery dies and hope that it will reset itself?

    Help is appreciated!
  2. #2  
    JustMe'D's Avatar

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    Default Stuck in Guided Access

    Settings/General/Accessibility and then scroll down and turn OFF guided access.
  3. Thread AuthorThread Author   #3  
    RevJar's Avatar
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    Default Re: Stuck in Guided Access

    The problem is I'm stuck in GA mode now. What makes it worse is that I'm stuck watching Disney Junior cartoons until my battery dies. Is there any way to force quit it or wait until the battery dies?
  4. #4  
    Karenkcoulter's Avatar

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    iOS 6.1.3

    Default Stuck in Guided Access

    Sounds like it might not be registering your button clicks but I'm not sure if its a hardware issue with the home button or an issue with Guided Access.

    Although I don't think this will turn it off, try holding the home and sleep/wake buttons until you see the Apple logo to do a reboot. No need to wait for the battery to die.
  5. #5  
    JustMe'D's Avatar

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    Default Stuck in Guided Access

    How fast are you triple clicking? Try triple clicking both fast and somewhat slow and then try exiting the app each time. Guided access, according to iOS, keeps you in a single app as you currently are. I'm not sure if a reboot would return your device to a pre-guided access state, but if the triple clicking fail, try rebooting. I would put my device in a guided access state for you and play around with it, but I'm getting ready to walk out the door to take my youngest son trick or treating. Sorry.
  6. Thread AuthorThread Author   #6  
    RevJar's Avatar
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    Default Re: Stuck in Guided Access

    After 2 reboots, I finally got it where I could put in my pin (the first one showed me the pin box but wouldn't let me input anything) and disable GA. Disney Junior app DELETED! I haven't had issues with GA before today. I'm hoping it's the app and not the iPad.
  7. #7  
    momofgng's Avatar
    iPhone Nanite

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    Default Re: Stuck in Guided Access

    I am currently stuck in Guided Access! WITH THE DISNEY JR APP!!!! I am glad to see that you had trouble with this same app and that my ipod is not to blame. I just let it die and am hoping when I go upstairs to turn it back on, I will be on the home screen?... wish me luck!
  8. Thread AuthorThread Author   #8  
    RevJar's Avatar
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    Default Re: Stuck in Guided Access

    If you reboot it, then you should be able to gain access to disable GA.
  9. #9  
    Wyatt's Avatar
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    7.1.1

    Default Re: Stuck in Guided Access

    It's not the app it"s a bug in the OS or just how Guided Access Mode works. I got stuck in an app a few weeks ago and could not get out at all. I decided to do a complete restore. It has something to do with disabling the home button in GAM.
  10. #10  
    Alex Shulsinger's Avatar
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    Default Re: Stuck in Guided Access

    I was stuck in settings last night. So I left my ipod on. And then in the morning, I forgot that I left auto-lock on. And today when I left for school, I disabled auto-lock. And when I got home, My ipod was somehow on sleep mode. Now I am stuck in the pandora app.
  11. #11  
    Niky Piky's Avatar
    iPhone Nanite

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    Default Re: Stuck in Guided Access

    I have the same problem and it still doesn't work after restoring!!!
  12. #12  
    Gordon Lang's Avatar
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    Default Re: Stuck in Guided Access

    It is the os. This is the third time this has happened, all in different apps. Imfoundna post the first time that said to hold down the power and home and plug into CPU. Can not remember but restore is not working stuck in kids app, again. Mere genius is the app...(((. Need advice.
  13. #13  
    Gordon Lang's Avatar
    iPhone Nanite

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    Default Re: Stuck in Guided Access

    Someone needs to report this to apple. What a mes..
  14. #14  
    John Yester's Avatar

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    7.x.x

    Default Re: Stuck in Guided Access

    I have had this happen on iPhone and iPad recently.

    A hard reboot fixes it.
    Last edited by John Yester; 01-15-2013 at 04:18 PM.
    John Yester
    Moderator Team Leader, iMore.com


  15. #15  
    Chuck Norris3's Avatar
    iPhone Nanite

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    Default Re: Stuck in Guided Access

    hold the power and home button for fifteen seconds, this resets the ipad and stop guided access. after that turn guided access off. its a stupid function
  16. #16  
    DaViD_BRaNDoN's Avatar
    iMore Newbie

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    7.1

    Default Re: Stuck in Guided Access

    Same here. Was stuck in Guided Access within Videos app a couple of times. Reseting the iPad mini by holding Power and Home button at the same time until it reboots. Sometimes upon exiting Guided Access, the home screen got corrupted with both potrait and landscape orientation.

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